Human Resources Customer Service Specialist

Xanterra Travel Collection•Greenwood Village, CO

About The Position

Xanterra Travel Collection is seeking a driven Human Resources Customer Service Specialist to join its collaborative HRIS team. The position manages key aspects of HR systems, including accurate employee-data processing, entry-level reporting, audits, and resolution of system issues. It also supports HR projects and reports directly to the HRIS Operations Manager.

Requirements

Associate's or bachelor's degree in Human Resources, Business Administration, Information Technology, or a related field.
Familiarity with HR systems such as Infor CloudSuite GHR, ADP, Dayforce, or similar platforms.

Nice To Haves

Exposure to payroll or timekeeping systems such as Dayforce or Infor WFM.
Hospitality industry experience, especially managing workforce data.

Responsibilities

Ensure employee data updates in HR systems are accurate.
Assist with audits and facilitate correction of data discrepancies.
Monitor user-reported issues, resolve them promptly, and escalate complex issues as appropriate.
Assist in creating and maintaining HRIS training materials for end users.
Facilitate regularly scheduled system processes, including data uploads and payroll and benefits updates.
Participate in testing new HRIS functionalities to ensure they meet operational needs and are properly integrated.
Collaborate with HRIS team members and subject matter experts to develop and implement processes, policies, and procedures that improve system efficiency.
Generate routine HRIS reports and assist with designing custom reports requested by HR teams or other stakeholders.
Perform additional assigned tasks, which may include supporting HR projects or system-related initiatives.