Human Resources Coordinator - Workforce Engagement

Orlando Utilities Commission (OUC) • Orlando, FL

8d • $25 - $31 • Hybrid

About The Position

OUC is seeking a Human Resources Coordinator to provide administrative and program support for employee lifecycle initiatives within the Employee Experience division, with a focus on workforce engagement. The coordinator collaborates with the Workforce Engagement team and other stakeholders to support employee recognition programs, maintain accurate records, reconcile reports from multiple systems, document procedures, and coordinate virtual and in-person events. The role also develops presentations, flyers, user guides, and other communications from provided content, and serves as a primary contact for the engagement shared inbox, responding to employee questions and routing requests to appropriate team members.

The position provides broad administrative support, including calendar management, meeting and event coordination, minute-taking, action-item tracking, data collection, reporting, and presentation preparation. It maintains and updates procedures and related materials; reviews forms, workflows, processes, and programs for potential improvements; and supports HR projects, programs, surveys, communications, collateral, and website content. The coordinator helps ensure employee records, HR data, files, communications, and documents are accurate, current, confidential, and compliant with OUC policies and applicable laws and regulations. The role is based in an office environment at Reliable Plaza in Orlando, Florida, with a hybrid work schedule and frequent travel to other commission sites for events and meetings.

Requirements

• High school diploma or equivalent.
• At least five years of administrative support experience, including at least two years of related Human Resources experience.
• Strong organizational, time-management, and prioritization skills.
• Ability to protect confidential information and handle sensitive situations with discretion, sound judgment, and objectivity.
• Ability to adapt to changing environments and multiple or changing priorities.
• Strong verbal and written communication skills.
• Ability to learn HR systems, communication tools, and programs.
• Ability to perform arithmetic computations, including rates, ratios, and percentages.
• Use of Microsoft Office applications, including Excel, PowerPoint, Word, and Outlook, and standard office equipment.
• Intermediate Excel skills, including pivot tables, and ability to compare reports, reconcile data, and identify discrepancies.
• Ability to create professional presentations and organize information into clear communications, user guides, and process documentation.
• Working knowledge of office administration and management principles and practices, HR policies, employment law, and HR best practices.
• Familiarity with Human Resources functions, HR-related programs, public records requirements, and related organizational and departmental policies and procedures.

Nice To Haves

• Associate degree.
• Experience supporting employee engagement or recognition programs, including event coordination and logistics.
• Experience using HR-related programs such as Applicant Tracking Systems, Learning Management Systems, and performance management systems.
• Experience in the designated HR support area.
• Experience creating presentations, standard operating procedures, communications, and collateral materials.
• Familiarity with Canva.

Responsibilities

• Provide administrative support, including calendar management, meeting and event coordination, minute-taking, action-item tracking, and assistance with data collection, reports, and presentations.
• Support employee recognition and workforce engagement programs, including event logistics and coordination.
• Review, compile, update, and document standard operating procedures, manuals, guides, and related materials.
• Evaluate forms, workflows, processes, and programs and recommend improvements.
• Serve as a liaison between employees and the assigned HR area by triaging and responding to inquiries received through shared email inboxes and phone lines.
• Serve as an initial contact for internal and external stakeholders and business partners across the commission.
• Partner with departmental administrative assistants to onboard, equip, and support new hires.
• Maintain accurate, complete, and current employee records in the HRIS to support compliance reporting.
• Ensure documentation and HR data, files, internal communications, and documents comply with OUC policies, procedures, and applicable state and federal regulations.
• Schedule, monitor, and support surveys, communications, collateral materials, and website content.
• Support the communication, implementation, and reporting of HR projects and programs.
• Reconcile reports from multiple systems, identify discrepancies, and maintain accurate program records.
• Develop presentations, flyers, user guides, and other communications using provided content.
• Perform other duties as assigned.

Benefits

• Competitive compensation.
• Low-cost medical, dental, and vision benefits.
• Paid life insurance premiums with no probationary period.
• Retirement benefits including a cash balance account with employer matching and a health reimbursement account.
• Paid vacation, holidays, and sick time.
• Paid parental leave.
• Educational and professional assistance programs.
• Paid memberships in professional associations.
• Access to workout facilities at each location.
• Paid conference and training opportunities.
• Hybrid work schedule.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED