Human Resources Coordinator - Workforce Engagement

Orlando Utilities Commission • Orlando, FL

7d • Hybrid

About The Position

OUC – The Reliable One is seeking a Human Resources Coordinator to join its Employee Experience division and support workforce engagement programs and employee lifecycle initiatives. The role provides administrative and logistical coordination for employee recognition and engagement efforts, including reconciling reports from multiple systems, maintaining accurate program records, documenting procedures, coordinating virtual and in-person events, and preparing presentations, flyers, and user guides from provided content. The coordinator serves as a primary contact for employee inquiries received through shared inboxes and phone lines, triaging requests and coordinating with the appropriate team members.

The position collaborates with stakeholders to deliver timely, high-quality support that advances departmental goals. Responsibilities include administrative coordination, records and data maintenance, communications, surveys, HR project support, process review, and compliance with OUC policies and applicable regulations. The role is based in an office environment at Reliable Plaza in Orlando, Florida, and includes frequent driving of a company vehicle and travel to other commission sites for events and meetings. OUC describes its work as delivering sustainable and reliable services and solutions to customers and the community.

Requirements

• High school diploma or equivalent.
• At least five years of administrative support experience, including at least two years of related Human Resources experience.
• Intermediate Excel skills, including pivot tables, and the ability to compare reports, reconcile data, and identify discrepancies.
• Ability to create professional PowerPoint presentations and organize information into clear communications, user guides, and process documentation.
• Working knowledge of general office administration and management principles and practices.
• Solid knowledge of HR policies, employment law, and HR best practices.
• Ability to maintain strict data privacy and document confidentiality and handle sensitive situations with discretion, sound judgment, and objectivity.
• Strong organizational, time-management, prioritization, verbal communication, and written communication skills.
• Ability to adapt to changing environments and priorities and learn HR systems, communication tools, and programs.
• Ability to perform arithmetic computations and calculate rates, ratios, and percentages.
• Ability to use Microsoft Office applications, including Excel, PowerPoint, Word, and Outlook, as well as standard office equipment.
• Frequent driving of a company vehicle and travel to other commission sites for events and meetings.
• Applicants must be legally authorized to work in the United States at the time of application; OUC does not sponsor employment visas for internship or full-time positions.

Nice To Haves

• Associate degree.
• Experience supporting employee engagement or recognition programs, including event coordination and logistics.
• Experience using HR-related programs such as Applicant Tracking Systems (ATS), Learning Management Systems (LMS), and Performance Management systems.
• Experience in the designated HR support area.
• Experience creating presentations, standard operating procedures, communications, and collateral materials.
• Familiarity with Canva.

Responsibilities

• Provide administrative support, including calendar management, meeting and event coordination, minute-taking, action-item tracking, and assistance with data collection, reports, and presentations.
• Support employee recognition and workforce engagement programs, including event coordination and logistics.
• Reconcile reports from multiple systems, identify data discrepancies, and maintain accurate program records.
• Review, compile, and update standard operating procedures, manuals, guides, and related materials.
• Evaluate forms, workflows, processes, and programs and recommend improvements.
• Triage and respond to employee inquiries received through shared email inboxes and phone lines, coordinating requests with the appropriate team members.
• Serve as an initial point of contact for internal and external stakeholders and business partners across the commission.
• Partner with departmental administrative assistants to onboard, equip, and support new hires.
• Maintain accurate, complete, and current employee records in the HRIS for compliance reporting.
• Ensure documentation complies with OUC policies and procedures and applicable state and federal regulations.
• Maintain the accuracy and compliance of HR data, files, internal communications, and documents.
• Schedule, monitor, and support surveys, communications, collateral materials, and website content.
• Support communication, implementation, and reporting for HR projects and programs.
• Develop presentations, flyers, user guides, and clear communications using provided content.
• Perform other duties as assigned.

Benefits

• Competitive compensation.
• Low-cost medical, dental, and vision benefits.
• Paid life insurance premiums with no probationary period.
• Retirement benefits including a cash balance account with employer matching and a health reimbursement account.
• Paid vacation, holidays, and sick time.
• Paid parental leave.
• Educational and professional assistance programs.
• Paid memberships in professional associations.
• Access to workout facilities at each location.
• Paid conference and training opportunities.
• Hybrid work schedule.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED