Human Resources Coordinator, Benefits & Leave Administration

MFAH•Houston, TX

9d•Onsite

About The Position

The Human Resources Coordinator, Benefits & Leave Administration supports the day-to-day administration of MFAH employee benefit programs, leaves of absence, workers’ compensation processes, and employee wellbeing initiatives. Under the direction of the Senior HR Manager and in close collaboration with the HR Benefits Specialist, the Coordinator helps ensure employee records, benefit transactions, required documentation, and related communications are accurate, complete, and processed on time. The position responds to routine employee questions, assists with onboarding, and provides administrative support for HR systems, records, engagement activities, and departmental operations. It also serves as the primary backup to the Benefits Specialist and provides coverage for other HR functions as needed. Responsibilities include processing benefit enrollments and changes; assisting with open enrollment, premium reconciliation, vendor coordination, and employee communications; tracking leave information and documentation; assisting with workers’ compensation claims, OSHA records, safety training, and return-to-work coordination; supporting new employee orientation and HR operations; and helping coordinate employee wellness and engagement activities. The role maintains confidential employee records and provides responsive, inclusive service in support of MFAH’s mission. The position is non-exempt, with a 35-hour work week and a schedule of 9 a.m. to 5 p.m. Work is primarily performed in an office environment and involves extended sitting and extensive computer use. The anticipated hiring range is $50,000–$60,000 annually, with placement based on qualifications, experience, internal equity, and organizational considerations.

Requirements

Bachelor’s degree in human resources, business administration, or a related field, or an equivalent combination of education and directly related professional experience.
At least two years of experience in human resources, employee benefits, leave administration, payroll, insurance, healthcare administration, finance, compliance, or a related customer-service-focused environment.
Experience working with an HRIS or comparable database involving data entry, record maintenance, and information retrieval.
Experience handling confidential or sensitive information.
Working knowledge of general human resources practices and interest in developing deeper knowledge of benefits and leave administration.
Strong attention to detail and accuracy with employee information, benefit transactions, invoices, and compliance-related documentation.
Strong organizational and time-management skills, including the ability to manage multiple assignments and meet deadlines.
Ability to follow established procedures, maintain documentation, and recognize when a matter should be referred or escalated.
Proficiency with Microsoft Office applications and ability to learn HR systems, vendor portals, databases, and other technology platforms.
Ability to review records, identify discrepancies, and conduct appropriate follow-up.
Clear, professional verbal and written communication skills and ability to explain routine HR and benefit information clearly.
Strong interpersonal and customer service skills, with the ability to interact tactfully and respectfully with employees, supervisors, vendors, and service providers.
Sound judgment and discretion when handling confidential or sensitive matters; ability to build trust while maintaining professional boundaries.
Ability to work independently and collaboratively within established areas of responsibility.
Flexible and welcoming approach when working with employees at all levels of the organization.
Commitment to MFAH’s mission and to responsive, inclusive, employee-focused service.
Ability to meet company standards for background and reference checks.
Ability to handle multiple tasks concurrently and communicate clearly through seeing, hearing, speaking, and writing; good or corrected vision for reading and viewing.

Nice To Haves

Experience supporting administration of multiple employee benefit plans.
Experience with benefit enrollment, open enrollment, employee leaves, workers’ compensation, payroll, or benefit billing reconciliation.
Experience with UKG Pro, formerly UltiPro, or a comparable HRIS.
Experience in a nonprofit, cultural, educational, healthcare, or similarly service-oriented organization.
SHRM-CP, PHR, or another relevant professional credential, or interest in pursuing professional development in human resources.
Bilingual candidates are highly encouraged to apply.

Responsibilities

Support day-to-day administration of employee benefit programs and respond to routine employee questions about eligibility, enrollment, coverage, qualifying life events, and resources.
Process benefit enrollments, status changes, qualifying life event changes, and terminations accurately and by established deadlines.
Track benefit eligibility; provide required notices and enrollment information; maintain benefit information in HRIS and vendor systems; and assist with open enrollment.
Reconcile monthly insurance premiums and help research and resolve discrepancies involving employee records, deductions, enrollments, or vendor invoices.
Coordinate with insurance carriers, retirement plan providers, and benefit vendors; assist with benefit communications and maintain benefit resources on the intranet.
Serve as the primary backup to the Benefits Specialist for designated administrative functions.
Assist with administration and tracking of FMLA and other applicable leave programs, including leave notices, forms, status updates, deadlines, documentation, and return-to-work information.
Communicate with employees, supervisors, and departments about administrative aspects of leaves while maintaining confidentiality; refer complex matters to the Benefits Specialist or Senior HR Manager.
Assist with workers’ compensation claims, maintain claim records, communicate routine information, obtain documentation, and coordinate appointments or evaluations.
Support return-to-work efforts, maintain workers’ compensation records, assist with required reporting and OSHA records, and help coordinate safety training and communications.
Assist with new employee orientation and onboarding, review first-day information and required forms, and ensure new-hire and benefit information is accurately entered in applicable systems.
Prepare, route, and track employee status change forms and approvals; assist employees with routine HRIS self-service questions and basic system navigation.
Provide documentation and information needed to respond to unemployment claims; maintain accurate, organized, and confidential employee and benefit records; and assist with data entry, record review, reporting, and information retrieval.
Assist with employee wellness and engagement activities, HR initiatives, and special projects supporting the employee experience and workplace culture.
Serve as backup to the HR Assistant and provide department phone coverage as needed.
Provide backup support for purchase orders and employee identification badges; perform other related duties and special projects as assigned.

Benefits

Medical insurance with employee and dependent coverage through a choice of managed health care programs.
Dental insurance with employee and dependent coverage through two plan choices.
Vision insurance with employee and dependent coverage.
Group health, dental, and vision coverage available effective the first of the month following employment.
Life insurance and AD&D employee coverage at no cost to the employee.
Long-term disability coverage at no cost to the employee.
Paid Time Off accrued biweekly based on employment status, length of service, and hours worked.
Reserve Time Off for extended illnesses, accruing up to 6 days per year to a maximum of 120 days.
Eleven paid holidays per year for full-time employees.
Up to 40 hours of paid volunteer time off annually.
MFAH Retirement Savings Plan, with eligible staff contributions potentially receiving up to a 5% employer match after one year of service; prior nonprofit service may accelerate the match.
Roth IRA available.
Free Family-level MFAH membership for staff.
Discounts at the Museum shop, campus eateries, and Glassell School of Art courses for employees or their family.
Metro commuter subsidy available upon request.