Human Resources Business Partner
About The Position
The HR Business Partner (HRBP) serves as a trusted advisor, strategic partner, subject matter expert, and trainer to managers and leaders across multiple Service Center functions. The role provides practical guidance on employee relations, performance management, organizational change, workplace concerns, and day-to-day people decisions. The HRBP addresses complex employee issues, translates HR concepts into actionable guidance, and works with Legal and HR subject matter experts to deliver coordinated solutions. The position is based onsite at the Service Center in San Juan Capistrano, California. A hybrid work option is available after a 90-day probationary period; the position is not fully remote. Travel of up to 20% may be required to support Service Centers in Tempe, Arizona; Dallas, Texas; San Antonio, Texas; and Midvale, Utah. Ensign Services, Inc. is a subsidiary of The Ensign Group, Inc., which operates skilled nursing, senior living, rehabilitation, home health, hospice, and other healthcare services. Ensign Services provides back-office support to facilities and leaders in areas including accounting, construction, compliance, human resources, information technology, learning and development, legal and risk management, and recruiting. The company emphasizes its CAPLICO core values: Celebration, Accountability, Passion for Learning, Love One Another, Intelligent Risk Taking, Customer Second, and Ownership.
Requirements
- Seven or more years of progressive Human Resources experience, with significant experience in employee relations and manager consultation.
- Demonstrated experience supporting multiple managers and departments simultaneously in a fast-paced environment.
- Demonstrated knowledge of federal, state, and local employment laws and experience applying that knowledge to employee relations matters and management advice and counsel.
- Demonstrated ability to partner with Legal and HR subject matter experts across HR Operations, Benefits, Talent Acquisition, Talent Management, and related HR disciplines.
- Experience advising leaders on complex employee relations, performance management, workplace investigations, reasonable accommodations, leaves, corrective action, and employment decisions.
- Bachelor's degree in Human Resources, Business Administration, Organizational Development, or a related field preferred.
Nice To Haves
- Prior HR Business Partner experience supporting Service Center, corporate, professional, or centralized support functions.
- Experience conducting workplace investigations.
- Experience supporting employees and managers across multiple states.
- PHR, SPHR, SHRM-CP, or SHRM-SCP certification.
Responsibilities
- Build trusted relationships with managers and leaders, serving as an accessible and credible HR thought partner.
- Adapt coaching and communication styles to different leadership needs and business responsibilities.
- Translate employment laws and HR policies into practical guidance.
- Coach managers on employee concerns, performance expectations, accountability, conflict resolution, documentation, and difficult conversations.
- Support multiple managers, departments, and employee matters in a fast-paced, changing environment.
- Assess urgency, risk, and appropriate HR involvement, prioritizing immediate employee relations needs as well as longer-term talent and organizational priorities.
- Maintain effective organization, documentation, communication, and follow-through across sensitive matters.
- Develop and deliver training on employee relations, performance management, workplace conduct, policy compliance, and related HR topics.
- Identify training needs based on recurring concerns, organizational trends, and leadership development opportunities.
- Provide leaders with practical tools and best practices for documentation, communication, conflict resolution, and policy application.
- Collaborate with Legal, HR Operations, Benefits, Employee Relations, and Talent Acquisition to deliver coordinated HR solutions.
- Engage appropriate partners on investigations, employment decisions, regulatory requirements, employee data, leaves and accommodations, workforce needs, and talent initiatives.
- Share relevant information, identify interdependencies, and ensure clear communication and follow-through.
- Develop an understanding of Service Center functions, priorities, challenges, and business needs.
- Partner with leaders on workforce planning, organizational structure, succession planning, retention, and employee engagement, using workforce data and trends to identify risks, opportunities, and recommended actions.
- Support organizational changes, restructuring, leadership transitions, and other business initiatives.
- Proactively address emerging people-related issues before they become significant employee relations, compliance, or business concerns.
- Travel up to 20% to support Service Centers in Tempe, Arizona; Dallas, Texas; San Antonio, Texas; and Midvale, Utah.
Benefits
- Medical, dental, and vision coverage.
- Company-provided life insurance.
- 401(k) with company match.
- Sick and vacation plans.
- Access to a fully equipped onsite gym at the San Juan Capistrano office.
- Professional growth and development through a Learning Management System, training sessions, and seminars.
- May be eligible for a bonus.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
