Human Resources Business Partner - Robinson Twp, PA

Blink Health • Pittsburgh, PA

8d • Onsite

About The Position

Blink Health is seeking a People and Culture Partner to support its rapidly growing Pharmacy Operations team at BlinkRx. This role will focus on high-volume hourly and call center functions, reporting to and partnering closely with the Senior HR Business Partner. The position involves coaching frontline managers, supporting core HR processes, and fostering a positive, high-performance culture in a fast-paced, high-growth environment. The ideal candidate must be comfortable with change, adaptable to shifting priorities, and proactive in problem-solving.

Requirements

• At least 5 years of HR Business Partner or generalist experience, specifically supporting hourly employee populations.
• Strong knowledge of employment law, HR policies, and compliance best practices.
• Experience coaching new and junior managers in hourly or call center environments and navigating basic employee relations issues independently.
• Excellent communication, problem solving, and documentation skills.
• Experience operating in a fast-paced, high-growth, and constantly evolving environment.
• Ability to work independently while building strong, trust-based relationships across teams.
• Bachelor’s degree in Human Resources, Business, or a related field.

Nice To Haves

• Prior experience supporting contact centers, fulfillment operations, or other high-volume, metrics-driven hourly workforces is strongly preferred.
• Experience in pharmacy or healthcare settings or experience in hyper scaling start ups is preferred.

Responsibilities

• Meet regularly with frontline managers, particularly new and junior leaders, within high-volume hourly and call center environments, to provide coaching and guidance on employee relations, performance management, and day-to-day people issues.
• Review and approve corrective actions and performance improvement plans in collaboration with the Senior HRBP.
• Advise managers on documenting and delivering performance and conduct-related feedback.
• Assist with employee investigations involving, including gathering documentation, summarizing findings, and escalating issues as needed.
• Support responses to unemployment claims and other employment-related legal matters in coordination with the Sr. HRBP and legal team.
• Partner with the People Operations team and external leave vendor to coordinate FMLA, LOA, and accommodation requests.
• Support new hire onboarding in coordination with People Operations, IT, and Workplace Services.
• Conduct exit interviews for hourly employees and collect and summarize feedback.
• Ensure accurate completion of termination forms, checklists, and supporting documentation.
• Maintain offboarding records and identify potential trends in exit data.
• Collaborate with Workplace Services to plan and coordinate employee engagement events that enhance the employee experience.
• Partner with the Talent Programs and Operations teams to support the annual performance review cycle, calibration sessions, and goal-setting processes for hourly teams.
• Help drive change management and communication efforts tied to HR programs, org updates, and new initiatives impacting the Pharmacy Operations team.
• Leverage HR metrics and basic data analysis to inform decision-making and proactively identify opportunities for improving performance, engagement, and retention.

Benefits

• The company offers a massive population impact and a business model that drives economics allowing for the building of a generational company.
• Relentlessly learning, constantly curious, and aggressively collaborative cross-functional team environment.
• Equal opportunity employer valuing diversity.
• SMS or MMS updates regarding application status may be provided if phone number is given and consent is granted.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 1-10 employees