Human Resources Business Partner - Robinson Twp, PA

Blink Health • Pittsburgh, PA

8h • Onsite

About The Position

Blink Health is seeking a People and Culture Partner to support its rapidly growing Pharmacy Operations team, focusing on high-volume hourly and call center functions. This full-time role, based in Pittsburgh, PA (Robinson Twp.), involves coaching frontline managers, supporting core HR processes, and fostering a positive, high-performance culture. The ideal candidate will be comfortable with change, adaptable to shifting priorities, and proactive in problem-solving within a fast-paced, high-growth environment.

Requirements

• At least 5 years of HR Business Partner or generalist experience, specifically supporting hourly employee populations.
• Strong knowledge of employment law, HR policies, and compliance best practices.
• Experience coaching new and junior managers in hourly or call center environments and navigating basic employee relations issues independently.
• Excellent communication, problem solving, and documentation skills.
• Experience operating in a fast-paced, high-growth, and constantly evolving environment.
• Ability to work independently while building strong, trust-based relationships across teams.
• Bachelor’s degree in Human Resources, Business, or a related field.

Nice To Haves

• Prior experience supporting contact centers, fulfillment operations, or other high-volume, metrics-driven hourly workforces is strongly preferred.
• Experience in pharmacy or healthcare settings or experience in hyper scaling start ups is preferred.

Responsibilities

• Meet regularly with frontline managers, particularly new and junior leaders, within high-volume hourly and call center environments, to provide coaching and guidance on employee relations, performance management, and day-to-day people issues.
• Review and approve corrective actions and performance improvement plans in collaboration with the Senior HRBP.
• Advise managers on documenting and delivering performance and conduct-related feedback.
• Assist with employee investigations involving, including gathering documentation, summarizing findings, and escalating issues as needed.
• Support responses to unemployment claims and other employment-related legal matters in coordination with the Sr. HRBP and legal team.
• Partner with the People Operations team and external leave vendor to coordinate FMLA, LOA, and accommodation requests.
• Support new hire onboarding in coordination with People Operations, IT, and Workplace Services.
• Conduct exit interviews for hourly employees and collect and summarize feedback.
• Ensure accurate completion of termination forms, checklists, and supporting documentation.
• Maintain offboarding records and identify potential trends in exit data.
• Collaborate with Workplace Services to plan and coordinate employee engagement events that enhance the employee experience.
• Partner with the Talent Programs and Operations teams to support the annual performance review cycle, calibration sessions, and goal-setting processes for hourly teams.
• Help drive change management and communication efforts tied to HR programs, org updates, and new initiatives impacting the Pharmacy Operations team.
• Leverage HR metrics and basic data analysis to inform decision-making and proactively identify opportunities for improving performance, engagement, and retention.

Benefits

• We are an equal opportunity employer and value diversity of all kinds. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level