Human Resources Benefits Coordinator

PALMERS HOME CARE LLC•Columbia, MO

11d•Onsite

About The Position

The Human Resources Benefits Coordinator serves as the primary administrator for employee benefits programs and provides administrative support for leave, accommodation, and compliance-related processes. The role handles benefits enrollment and maintenance, vendor coordination, employee communications, invoice reconciliation, recordkeeping, and compliance tracking, while also supporting recruitment, onboarding, employee relations, compliance, and other HR administration as needed. The position works closely with the Director of Human Resources. Final decisions regarding benefits eligibility, leave approvals, accommodations, policy interpretation, employee relations matters, and compliance determinations remain the responsibility of the Director of Human Resources. Duties may relate to all companies sharing common ownership.

Requirements

Excellent verbal and written communication skills.
Excellent interpersonal and customer service skills.
Strong organizational skills and attention to detail.
Ability to maintain confidentiality and handle sensitive employee information.
Working understanding of employee benefits administration and basic human resource principles, practices, and procedures.
Strong analytical and problem-solving skills.
Excellent time management skills and a demonstrated ability to meet deadlines.
Ability to function effectively in a fast-paced and sometimes stressful environment.
Associate degree in Human Resource Management, Business Administration, Healthcare Administration, or a related field, plus at least two years of experience in human resources, benefits administration, payroll, insurance administration, or a related field; alternatively, at least three years of experience in human resources, employee benefits administration, payroll administration, or a related field.
Must be able to register with the Family Care Safety Registry and pass pre-employment background checks, including a driving record check.

Nice To Haves

Proficiency with Microsoft Office Suite and HRIS systems.
Human Resources certification such as SHRM-CP, PHR, or equivalent.

Responsibilities

Administer employee benefit programs, including medical, dental, vision, life insurance, disability insurance, retirement plans, and voluntary benefits.
Coordinate benefit enrollments, changes, terminations, and qualifying life events; answer employee benefits questions and conduct new-hire benefits orientation.
Support annual open enrollment, benefit renewals, vendor communications, and implementation of new benefit offerings.
Coordinate with employees, payroll, insurance brokers, benefit carriers, and Accounting to support benefits administration, resolve issues, and reconcile employee invoices.
Maintain accurate and confidential benefits records in HRIS and carrier platforms, and communicate benefits and wellness initiatives to employees.
Support the Director of Human Resources with FMLA, ADA, workers’ compensation, and other leave program administration.
Prepare and distribute leave and accommodation notices, forms, and documentation; track requests, deadlines, return-to-work dates, and required follow-up.
Coordinate collection of documentation from employees and healthcare providers, maintain confidential leave and medical records, schedule related meetings, and prepare reports for the Director of Human Resources.
Refer requests requiring policy interpretation, eligibility determinations, accommodation decisions, or leave approvals to the Director of Human Resources.
Assist with recruitment activities, including job postings, applicant screening, interview scheduling, and hiring processes.
Coordinate new-hire onboarding and orientation, ensure completion of required employment and benefits documentation, and maintain applicant tracking and onboarding records.
Respond to general employee questions about benefits, policies, procedures, and HR matters; foster a positive and inclusive workplace culture.
Assist with employee relations matters and investigations as directed, and support documentation for corrective action and performance management.
Assist with HR audits, compliance reviews, regulatory reporting, and preparation and review of workforce and benefits reports.
Maintain records and documentation supporting agency and regulatory requirements.
Track required employee certifications and licenses, monitor expiration dates, coordinate renewals or recertifications, and maintain certification records to support agency and DMH requirements.
Process and monitor workers’ compensation claims, coordinate claim documentation and insurer communications, and assist with workplace safety initiatives and required training.
Support return-to-work and modified-duty programs as directed.
Assist with special HR projects and initiatives, provide support during periods of increased departmental workload, and stay current on HR, benefits, leave administration, compliance practices, and legal requirements.
Perform other duties as assigned by the CEO, Owner, and/or Director of Human Resources.