Human Resource Services Administrative Assistant

Effingham County Board of Commissioners•Springfield, GA

11d•$18 - $21•Onsite

About The Position

The Human Resource Services Administrative Assistant is the primary front-desk contact for employees, applicants, visitors, and callers. The role answers and directs calls, manages office visitors, assists employees with basic Paycor self-service navigation, prepares routine office materials, issues authorized identification badges, and supports fingerprint enrollment for timeclock use. Because the position operates in an office where sensitive personnel matters are discussed and documented, confidentiality, discretion, careful identity verification, and prompt referral of matters outside assigned authority are essential. The position provides reception and customer service, basic employee self-service and access support, and administrative assistance. It handles employee, applicant, payroll, benefits, medical, leave, and personnel-related information with appropriate confidentiality. It also supports scheduling, meeting preparation, and other Human Resource Services projects as assigned. The role requires regular, reliable attendance and in-person front-desk coverage during assigned County business hours. Specific work hours and schedule adjustments are established by the department based on operational needs. Work is performed primarily in an indoor, public-facing administrative office with frequent interruptions and regular contact with employees, applicants, and visitors. Essential functions are performed with or without reasonable accommodation, consistent with applicable law. This position does not supervise employees and has no independent hiring, disciplinary, payroll, benefits, or personnel decision-making authority.

Requirements

High school diploma or GED.
One year of administrative, clerical, reception, or customer-service experience.
An equivalent combination of education, training, and relevant experience demonstrating the required knowledge, skills, and abilities may be considered.
Professional telephone etiquette and courteous, patient customer service when assisting individuals with varying levels of technical experience.
Ability to use email, internet-based applications, office software, telephones, printers, copiers, scanners, and similar equipment.
Ability to learn County procedures, Paycor navigation, badge-printing systems, and timeclock fingerprint-enrollment equipment.
Ability to organize competing requests, maintain accurate records, follow written procedures, and recognize when a question requires escalation.
Sound judgment, tact, and discretion in handling confidential information and responding to difficult or sensitive interactions.
Regular, reliable attendance and in-person front-desk coverage during assigned County business hours.

Nice To Haves

Experience in a human resource, payroll, public-sector, or other confidentiality-sensitive office.
Experience assisting users with employee self-service software or identification and access systems.

Responsibilities

Greet visitors and employees, determine the purpose of their visit, manage front-desk traffic, and direct individuals to the appropriate Human Resource Services employee or resource.
Answer, screen, and direct incoming telephone calls; take accurate messages and respond to routine inquiries using approved information.
Provide employees and applicants with general information on office procedures, contacts, forms, and locations of approved County policies and resources; refer substantive policy questions to authorized staff.
Guide employees through basic Paycor application and employee self-service navigation without requesting or using their passwords or making account decisions for them.
Verify identity and authorization as required before preparing or issuing employee identification badges; follow badge issuance and replacement procedures.
Assist with authorized fingerprint enrollment for County timeclock access, explain basic steps, and refer access problems to designated personnel.
Maintain confidentiality of employee, applicant, payroll, benefits, medical, leave, and personnel-related information; discuss sensitive matters only with authorized individuals on a need-to-know basis.
Use discretion when greeting visitors, screening calls, and handling documents to avoid disclosing private employee matters in public-facing spaces.
Copy, scan, print, assemble, file, and distribute documents as instructed; verify recipients and use approved secure storage and disposal methods.
Receive and route mail, forms, and deliveries; maintain organized front-desk materials and sufficient office supplies.
Identify matters involving payroll decisions, benefits eligibility, confidential records, disputes, complaints, or policy interpretation and promptly refer them to authorized Human Resource Services staff.
Provide routine scheduling, meeting preparation, and logistical assistance for Human Resource Services activities as assigned.
Support general administrative projects and other related tasks consistent with the position’s training, system permissions, and delegated authority.