Human Resource Services Administrative Assistant

Effingham County Board of Commissioners•Springfield, GA

10d•Onsite

About The Position

The Human Resource Services Administrative Assistant serves as the primary front-desk contact for employees, applicants, visitors, and callers. The role answers and directs calls, manages visitors, provides basic assistance with Paycor self-service navigation, prepares routine office materials, issues authorized identification badges, and supports fingerprint enrollment for timeclock use. The position operates in an office where sensitive personnel matters and records may be present. It requires confidentiality, discretion, careful identity verification, and prompt referral of matters outside the position’s authority. The role provides administrative and logistical support to Human Resource Services, follows established procedures, and does not supervise employees or make independent hiring, disciplinary, payroll, benefits, or personnel decisions. Work is primarily in an indoor, public-facing administrative office, with frequent interruptions and regular contact with employees, applicants, and visitors. Regular, reliable attendance and in-person front-desk coverage during assigned County business hours are required; specific hours are determined by the department based on operational needs.

Requirements

High school diploma or GED.
One year of administrative, clerical, reception, or customer-service experience.
An equivalent combination of education, training, and relevant experience demonstrating the required knowledge, skills, and abilities may be considered.
Professional telephone etiquette and courteous, patient customer service for individuals with varying levels of technical experience.
Ability to use email, internet-based applications, office software, telephones, printers, copiers, scanners, and similar equipment.
Ability to learn County procedures, Paycor navigation, badge-printing systems, and timeclock fingerprint-enrollment equipment.
Ability to organize competing requests, maintain accurate records, follow written procedures, and recognize when a question requires escalation.
Sound judgment, tact, and discretion in handling confidential information and responding to difficult or sensitive interactions.
Regular, reliable attendance and in-person front-desk coverage during assigned County business hours.
No position-specific license or certification is identified in the source materials.

Nice To Haves

Experience in a human resource, payroll, public-sector, or other confidentiality-sensitive office.
Experience assisting users with employee self-service software or identification and access systems.

Responsibilities

Greet visitors and employees, determine the purpose of their visit, manage front-desk traffic, and direct individuals to appropriate Human Resource Services staff or resources.
Answer, screen, and direct incoming telephone calls; take accurate messages and respond to routine inquiries using approved information.
Provide general information about office procedures, contacts, forms, and locations of approved County policies and resources; refer substantive policy questions to authorized staff.
Guide employees through basic Paycor application and employee self-service navigation without requesting or using passwords or making account decisions.
Verify identity and authorization as required before preparing or issuing employee identification badges, and follow issuance and replacement procedures.
Assist with authorized fingerprint enrollment for County timeclock access and refer access problems to designated personnel.
Maintain confidentiality of employee, applicant, payroll, benefits, medical, leave, and personnel-related information; share sensitive matters only with authorized individuals on a need-to-know basis.
Use discretion when greeting visitors, screening calls, and handling documents to prevent inadvertent disclosure of private employee matters.
Copy, scan, print, assemble, file, and distribute documents as instructed; verify recipients and use approved secure storage and disposal methods.
Receive and route mail, forms, and deliveries; maintain organized front-desk materials and sufficient office supplies.
Recognize matters involving payroll decisions, benefits eligibility, confidential records, disputes, complaints, or policy interpretation and promptly refer them to authorized Human Resource Services staff.
Provide routine scheduling, meeting preparation, and logistical assistance for Human Resource Services activities as assigned.
Support general administrative projects and other related tasks consistent with training, system permissions, and delegated authority.