Human Resource Manager

WAYNESBOROUGH COUNTRY CLUB OF CHESTER COUNTY•Easttown Township, PA

5d•$70,000 - $80,000

About The Position

Waynesborough Country Club is seeking an experienced, approachable, and highly organized Human Resources Manager to oversee the Club’s human resources functions. This hands-on leadership role supports employees, strengthens workplace culture, and advises department leaders on employee relations, recruitment, performance management, compliance, and professional development. The manager handles daily HR responsibilities while contributing to the Club’s long-term organizational success, applying sound judgment, discretion, strong interpersonal skills, and an understanding of hospitality operations. The role oversees HR practices across Food & Beverage, Golf, Golf Course Maintenance, Racquets, Aquatics, Camp, and Administration. It includes employee relations and investigations, recruitment and onboarding for full-time, part-time, and seasonal staff, employment-law compliance, performance management and development, benefits administration, payroll coordination, workforce reporting, and advising Club leadership. The Human Resource Manager reports to the General Manager.

Requirements

Bachelor’s degree in Human Resources, Business Administration, Hospitality Management, or a related field, or an equivalent combination of education and relevant experience.
Three to five years of progressive human resources experience, including significant responsibility for employee relations and HR operations.
Demonstrated experience advising management on performance concerns, disciplinary actions, workplace investigations, and employment decisions.
Working knowledge of federal and Pennsylvania employment laws, HR compliance, benefits administration, and recruitment practices.
Strong organizational, communication, problem-solving, and interpersonal skills, including the ability to manage competing priorities.
Ability to handle sensitive and confidential matters with sound judgment, discretion, and professionalism.
Proficiency with HR information systems, payroll platforms, and Microsoft Office applications.

Nice To Haves

HR experience in private clubs, hospitality, hotels, resorts, or other service-oriented organizations.
Experience supporting a workforce of full-time, part-time, and seasonal employees.
SHRM-CP, SHRM-SCP, PHR, or SPHR certification.
Experience developing HR policies, employee training programs, and performance management systems.

Responsibilities

Serve as the primary HR resource for employees and department leaders on workplace concerns, policies, performance issues, and employee relations.
Advise management on disciplinary actions, conflict resolution, investigations, employee separations, and consistent application of Club policies.
Conduct and document objective, confidential workplace investigations, coordinating with outside counsel when appropriate.
Promote a positive, respectful, and accountable workplace culture through engagement, recognition, and retention initiatives.
Oversee recruitment, hiring, and onboarding for full-time, part-time, and seasonal employees across Club departments.
Partner with department heads to identify staffing needs, develop job descriptions, and support employment decisions.
Establish consistent orientation and onboarding practices that reinforce Club culture, service standards, policies, and expectations.
Monitor employee turnover and recruitment effectiveness and recommend improvements to retention and workforce stability.
Maintain and regularly review the employee handbook, HR policies, procedures, and personnel documentation.
Ensure compliance with applicable federal, Pennsylvania, and local employment laws, including wage and hour requirements, employment eligibility, leave administration, and workplace accommodations.
Oversee employee records, workers’ compensation coordination, required documentation, and record retention.
Identify employment-related risks and recommend practical solutions for consistent HR practices across departments.
Coordinate performance evaluations and assist department heads with expectations, feedback, and performance concerns.
Support performance improvement plans, disciplinary documentation, and employee development initiatives.
Identify training needs and develop programs to strengthen supervisory skills, communication, accountability, and service standards.
Support internal advancement opportunities and succession planning.
Oversee employee benefits administration, including enrollment, eligibility, employee communication, and coordination with benefit providers.
Partner with Accounting to support payroll accuracy, employee status changes, compensation reviews, and workforce reporting.
Maintain accurate employee information in HR and payroll systems and recommend administrative process improvements.
Assist with compensation benchmarking, benefits evaluation, and management of HR-related expenses.
Advise the GM/COO, Assistant General Manager, and department heads on human resources matters.
Establish consistent HR practices across Club operations.
Collaborate with leadership on seasonal staffing, employee development, organizational effectiveness, and workplace culture.
Develop annual HR priorities and report on staffing, turnover, recruitment, and other workforce trends.