Human Resource Generalist - FT

Highgate Hotels•Las Vegas, NV

10d

About The Position

The Human Resource Generalist supports the daily administrative operations of the Executive Office and Human Resource Department. The role assists the General Manager and Director of Human Resources with recruiting and onboarding, employee relations, benefits administration, training, employee records, and communications with hotel departments and Highgate corporate offices. The position also provides administrative and operational support to the General Manager and hotel, including guest communications, online presence management, hotel programs, reporting, and coordination of associate events. The role requires a warm, service-oriented manner when interacting with employees, guests, applicants, and managers. The incumbent must maintain confidentiality, meet deadlines, manage competing priorities, and work effectively under time constraints. Long hours may sometimes be required, and the schedule may vary according to hotel needs.

Requirements

An associate’s or bachelor’s degree in Human Resources, or equivalent experience of at least 1–3 years.
At least one year of hotel or human-resources-related work experience.
Basic PC knowledge and a minimum typing speed of 35 words per minute.
Ability to write and communicate professionally, verbally and in writing, with employees and guests at all levels.
Ability to listen to, understand, and clarify concerns raised by employees and guests.
Ability to multitask, prioritize, plan, organize, and complete multiple tasks simultaneously while meeting deadlines.
Ability to handle problems by anticipating, preventing, identifying, and solving them as needed.
Ability to understand and apply complex information and data from various sources.
Ability to maintain confidentiality and show initiative in anticipating guest and operational needs.
Hospitality orientation and ability to work under pressure and within time constraints.
Ability to motivate and develop staff and help ensure goals are accomplished.
Ability to maintain a warm, attentive, friendly, courteous, and service-oriented demeanor.
Ability to maintain required attendance and high standards of personal appearance and grooming, including wearing the proper uniform and name tag.
Ability to comply with hotel standards and regulations and support safe, efficient hotel operations.
Ability to perform light work, exerting up to 20 pounds occasionally and/or up to 10 pounds frequently or constantly to lift, carry, push, pull, or otherwise move objects.
Long hours may sometimes be required.

Nice To Haves

Bilingual fluency.

Responsibilities

Support applicant screening, employment eligibility checks, reference checks, paperwork verification, interview referrals, and applicant follow-up.
Assist with new-hire pre-employment steps, including drug testing, and help ensure compliance with company policies and procedures.
Maintain daily employment, termination, transfer, meeting, and turnover logs; prepare accurate and timely reports.
Assist with benefits administration, including health insurance, vacation, sick and personal leave, leave of absence, jury duty pay, and retirement plans.
Prepare and process paperwork for hires, terminations, payroll actions, and employee status changes.
Assist with new-hire orientation, explain benefits and handbook policies, and support benefit enrollment and claims processing.
Notify managers of monthly performance reviews, prepare payroll action forms, and track review completion.
Maintain accurate employee records and associate files, including completing filing weekly.
Assist with OSHA, workers’ compensation, and unemployment claims responsibilities.
Provide reception support by greeting associates, managers, and prospective hires and directing them to the appropriate manager.
Assist with employee newsletters and associate relations events; maintain employee bulletin boards and post notices and event materials.
Ensure compliance with the Immigration Reform and Control Act for employees.
Maintain office and benefits supply inventory and prepare purchase orders to replenish supplies.
Distribute paychecks as needed and collect completed department signature pages.
Provide administrative support to the General Manager, including scheduling appointments, coordinating meetings and agendas, and assisting with associate events.
Assist the General Manager and hotel with social media management and timely responses across online channels.
Manage hotel website updates with Hyatt Brand Analytics and Micros Interactive, including updates to menus, promotions, and special calendar events.
Track and report daily Medallia results and ensure department-head follow-up on guest issues.
Assist with administration of hotel programs, including MOD, Lobby Ambassador, and Zone Management, and coordinate their scheduling, reporting, execution, and communication.
Communicate timely updates and deliverables to Highgate corporate offices and senior leadership.
Coordinate the weekly Gold Passport Reception and print invitations for in-house VIPs.
Follow up on in-house guest communications and requests, acknowledge receipt to guests, and route incoming correspondence to relevant departments.
In the General Manager’s absence, coordinate corporate office requests and assist Finance with reporting requirements and deadlines.
Assist other departments as needed when guest volumes require it and take on other special hotel projects or duties as requested by management.
Attend required hotel meetings and trainings, maintain regular attendance, and comply with hotel standards and regulations.
Identify operational problems and assist with solutions; anticipate needs, maintain confidentiality, and cross-train in other hotel areas as needed.

Benefits

Medical insurance
Dental insurance
Vision insurance
Life insurance
Short-term and long-term disability insurance
401(k) retirement plan with employer matching contributions
Paid holidays
Paid vacation
Paid sick leave in accordance with applicable law
Employee assistance program (EAP)
Educational opportunities and tuition reimbursement
Paid jury duty leave, personal leave, medical leave, and military leave in accordance with applicable law