Human Resource Generalist - FT

Westin Las Vegas • Las Vegas, NV

10d

About The Position

The Human Resource Generalist supports the daily administrative operations of the Executive Office and Human Resource Department. The role assists the General Manager and Director of Human Resources with new-hire administration, employee relations, training, benefits, employee records, and communications with hotel departments and Highgate corporate offices.

The position also provides administrative and operational support to the General Manager and hotel, including scheduling and meeting coordination, guest communications, social media and online presence management, daily guest-feedback tracking, hotel program administration, and coordination of guest and associate events. The role may assist other departments as needed, including during periods of high guest volume.

This position requires a warm, service-oriented demeanor, strong communication and organizational skills, the ability to handle multiple priorities and deadlines, discretion with confidential information, and the ability to work under pressure. Long hours may sometimes be required.

Requirements

• Associate's or bachelor's degree in Human Resources, or equivalent of at least 1–3 years of work experience.
• At least one year of hotel or human-resources-related work experience.
• Basic PC knowledge and a minimum typing speed of 35 words per minute.
• Ability to communicate professionally in writing and verbally with employees and guests at all levels.
• Ability to listen to, understand, and clarify concerns raised by employees and guests.
• Ability to multitask, prioritize departmental functions, meet deadlines, and work effectively under time constraints.
• Ability to maintain confidentiality and apply complex information from various sources to meet objectives.
• Ability to anticipate, prevent, identify, and resolve problems, and to show initiative in anticipating guest or operational needs.
• Ability to cross-train in other hotel-related areas and attend required hotel meetings and training.
• Maintain regular attendance and high standards of personal appearance and grooming, including wearing the proper uniform and nametag.
• Comply with Highgate Hotel standards and regulations and help promote safe, efficient hotel operations.
• Hospitality orientation and ability to work under pressure.
• Ability to set priorities, plan, organize, delegate, and complete multiple tasks simultaneously.
• Leadership skills to motivate and develop staff and help accomplish goals.
• Long hours may sometimes be required.
• Light physical work: exerting up to 20 pounds of force occasionally and/or up to 10 pounds frequently or constantly to move objects.

Nice To Haves

• Bilingual fluency.

Responsibilities

• Support the employment process by screening applicants, determining employment eligibility, conducting reference checks, and verifying paperwork for accuracy.
• Refer prospective hires to department managers for interviews when appropriate and respond to interviewed applicants by telephone or letter within the required timeframe.
• Coordinate pre-employment steps, including drug testing and reference checks, in accordance with company policies and procedures.
• Assist with new-hire, termination, payroll action, and employee status-change paperwork.
• Maintain daily logs for hires, terminations, transfers, department meetings, and turnover, and prepare accurate, timely reports.
• Assist with benefit administration, including health insurance, leave, vacation, sick leave, jury duty pay, and retirement plans; ensure forms are accurate and submitted on time.
• Help administer new-hire orientation, explain benefits, assist with enrollment and claims processing, and present the Highgate Handbook and its policies and procedures.
• Notify managers of monthly performance reviews, prepare payroll action forms, and track reviews to ensure timely completion.
• Maintain accurate employee records and associate files, and complete weekly filing.
• Assist with OSHA, workers' compensation, and unemployment claims responsibilities.
• Provide human resources reception support by greeting associates, managers, and prospective hires and directing them to the appropriate manager.
• Assist with the employee newsletter, associate relations events, and keeping employee bulletin boards current.
• Ensure compliance with the Immigration Reform and Control Act for all employees.
• Maintain office and benefit supply inventory and prepare purchase orders to replenish supplies.
• Distribute paychecks as needed and collect completed signature pages from departments.
• Provide administrative support to the General Manager, including scheduling appointments, coordinating in-house meetings and agendas, and assisting with associate events.
• Assist with hotel social media management, including timely responses on online channels such as Twitter, Facebook, Yelp, and Google+.
• Manage the hotel's web presence with Hyatt Brand Analytics and Micros Interactive, following up on website updates such as menus, promotions, and calendar events.
• Assist with daily Medallia tracking and reporting, and ensure department heads follow up on guest issues.
• Assist with hotel programs such as MOD, Lobby Ambassador, and Zone management, including scheduling, reporting, execution, follow-up, and communication.
• Communicate promptly with Highgate corporate offices and senior leadership and meet daily, weekly, and monthly deliverables.
• Coordinate the weekly Gold Passport Reception and print invitations for in-house VIPs.
• Follow up on in-house guest communications and requests, confirm receipt to guests, and route incoming correspondence from the hotel's general mailbox to the appropriate departments.
• In the General Manager's absence, coordinate follow-up on corporate office requests and assist Finance with reporting requirements and deadlines.
• Assist other departments as needed when guest volume requires it and perform other duties requested by management.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Short-term and long-term disability insurance
• 401(k) retirement plan with employer matching contributions
• Paid holidays
• Paid vacation
• Paid sick leave in accordance with applicable law
• Employee assistance program (EAP)
• Educational opportunities and tuition reimbursement
• Paid jury duty, personal, medical, and military leave in accordance with applicable law
• Additional location-specific paid holidays, vacation, and sick leave provisions for employees based in Washington, Colorado, and California

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree