Human Resource Generalist

Loretto•City of Syracuse, NY

12d•Onsite

About The Position

The HR Generalist plays a critical role in fostering a positive, supportive, and inclusive employee experience across Loretto. This position provides day‑to‑day HR support to employees, managers, and union partners; fosters collaborative labor management relationships; and ensures the consistent, fair and timely application of organizational policies and collective bargaining agreements. The Generalist will serve as a subject matter expert in labor relations matters, with a focus on unionized clinical and non-clinical staff, grievance management, contract administration, and labor dispute resolution. This individual is the primary point of contact for all Labor and Employee Relations questions, concerns, and communications.

Requirements

Knowledge of Federal, NY State employment law and compliance practices.
Strong attention to detail – especially for documentation and contract interpretation.
Organizational and time management skills – managing multiple cases, tasks and projects simultaneously.
Proficient with HRIS systems, Microsoft Outlook and MS Office (Excel & Word).
A valid NYS Driver’s License and reliable transportation is required for regional travel within the organization’s footprint.
Ability to balance empathy with consistency and fairness
Strong communication, conflict‑resolution, and problem‑solving abilities.
Ability to manage sensitive information discreetly and professionally.
Skilled at navigating a fast‑paced, resident‑centered work environment.

Nice To Haves

Bachelor’s degree in human resources or related field
1 - 3 years of labor relations or human resources experience in a unionized Healthcare setting
ADP, UKG, iCIMS experience preferred.

Responsibilities

Interpret and administer collective bargaining agreements (CBAs).
Investigate and respond to grievances, advise managers on resolution strategies, and maintain the grievance tracking system.
Knowledge and support of the Job Bid process. Serves as backup to the HR Coordinator on administrative tasks.
Facilitates grievance meetings, monthly Labor Management meetings, investigation interviews, disciplinary, and 8-factor meetings.
Records grievances into tracking system. Schedules Step II & III grievance meetings and tracks grievances through all steps to closure. Represent the organization in Step 1–3 grievance meetings and assist in arbitration and regulatory hearing preparations.
Attend unemployment hearings.
Assist in managing union requests, information sharing, and responses to unfair labor practice charges.
Collaborates with business unit management to improve work relationships, build morale, and increase productivity and retention.
Assist with annual PTO buy back process
Conduct supervisor training on contract interpretation, workplace investigations, and labor policies.
Coordinates unemployment claims and represent the company as needed for hearings.
Support training to assigned business units by collaborating with Learning and Development staff. Assists in conducting New Employee Orientation.
Partner with HR Labor Team, Employee Experience, Legal, and department leadership to ensure consistency and compliance with labor laws (FMLA, PFL, ADA, OSHA, etc.).
Maintain records of labor relations activity and generate reports as needed.
Contribute to initiatives that promote a positive and compliant labor environment.
Participate as an active member of the Human Resources Department in developing department goals, objectives, and systems. Escalates issues up the chain of command as necessary.
Manages and facilitates all retention committees and partners directly with the Employee Experience team, HR Business Partner and site leadership to ensure effective implementation.
Conducts daily site rounding and employee engagement by regularly checking in with staff to build trust and strengthen relationships.
Proactively engages with BU leaders to share trends, feedback, and insights to address issues effectively. Partners with managers to resolve concerns early and prevent escalation, and provides labor-related training to managers and supervisors on contract interpretation and employee relations.
Develops and implements initiatives to educate employees and managers on the contract, while driving proactive efforts to support understanding and compliance.
Participates in celebration events and recognition programs, leveraging strong relationships to meaningfully recognize and celebrate employees.
Collaborates with the Employee Coach to provide resources and support to employees in need.
Maintains a working knowledge of HR processes and provides support to employees and managers with related inquiries.
Collaborate closely with HRBP
Attends employee meetings and in-services to gather data for HRBP.
Supports training to assigned business units by collaborating with Learning & Development staff. Assists in conducting new hire orientation.
Partners with business units to ensure compliance with various Human Resources policies, procedures, current collective bargaining agreements, laws, standards, and government regulations.