Human Capital Management Benefits Analyst

BSI Corporate Benefits•Bethlehem, PA

4d•Hybrid

About The Position

BSI is seeking a Human Capital Management (HCM) Benefits Analyst to join our growing Technology Services team. In this role, you'll help clients maximize the value of their benefits technology by implementing, configuring, and optimizing benefits administration platforms, primarily Employee Navigator. Working collaboratively with clients and internal stakeholders, you'll play a key role in delivering accurate solutions, streamlining processes, and creating an outstanding user experience. We're looking for someone who is analytical, detail-oriented, and passionate about technology and benefits administration. If you enjoy solving problems, working with data, and becoming a go-to expert, this could be the perfect opportunity for you.

Requirements

Minimum of 2 years of experience building and administering Employee Navigator sites.
Strong understanding of benefits administration platforms and system configuration.
Exceptional attention to detail and ability to identify, investigate, and resolve data discrepancies.
Experience auditing data and maintaining data integrity across multiple systems.
Strong analytical and problem-solving skills with the ability to think critically under pressure.
Excellent written and verbal communication skills, including the ability to explain technical concepts to non-technical audiences.
Proven ability to manage multiple projects, prioritize competing deadlines, and adapt to changing priorities.
Strong organizational skills and commitment to delivering high-quality work.
Ability to work both independently and collaboratively within a team environment.
Basic knowledge of employee benefits and benefits-related compliance requirements, including ACA, COBRA, eligibility management, and plan administration.
Proficiency with Microsoft Office Suite, particularly Excel, Google Drive, ClickUp (or similar project management software experience).
Ability to travel to client locations and meetings as needed. This will be primarily daytime travel, but can include overnight travel.

Nice To Haves

Experience with additional benefits administration platforms is a plus.

Responsibilities

Build, configure, and maintain Employee Navigator, bswift, ADP and other benefits administration platforms for BSI clients.
Serve as a subject matter expert on benefits administration technology, providing guidance and support to both clients and internal teams.
Audit, scrub, and validate data to ensure accuracy across benefits administration systems and carrier integrations.
Troubleshoot system issues, identify root causes, and implement effective solutions.
Develop and enhance implementation processes, data transfer procedures, and system workflows.
Train clients and internal team members on platform functionality and best practices.
Manage multiple implementation projects and priorities in a fast-paced environment.
Identify opportunities for automation, efficiencies, and continuous process improvement.
Collaborate with account teams, customer service representatives, and technology partners to ensure successful client outcomes.
Assist with testing, quality assurance, and system enhancements to maintain data integrity and platform performance.

Benefits

Comprehensive medical, dental, and vision benefits
Employer-paid STD, LTD, and life insurance; voluntary supplemental life and AD&D insurance options provided
Telemedicine and employee wellness program
401k plan with a generous company match
Profit-sharing plan
Tuition assistance and student loan repayment benefits
Generous PTO plan and paid holidays (including your birthday!)
Hybrid work model
Free coffee/tea at the local coffee shop located near our office
Healthy snacks in the office
Summer Flex Fridays
Fun, team-spirited work environment with company events, cultural activities, and team bonding