Human Capital and Administrative Operations Support Specialist (DBO HR) - Clearance Required

LMI•Arlington, VA

6d•$130,000 - $140,000•Onsite

About The Position

LMI is seeking a Human Capital and Administrative Operations Support Specialist to support the human resources staff in the Directorate for Business Operations within the Office of the Under Secretary of Defense, Acquisition and Sustainment (OUSD(A&S)). The position advises senior-level authorities on time and attendance and civilian awards administration, and provides program operations and customer support. The specialist serves as the assistant principal subject matter specialist for Defense Agencies Initiative (DAI) time and attendance processing and oversees end-to-end administration of DoD civilian awards across all echelons. The role requires communication with senior-level staff and collaboration with a broad range of personnel. The position is located at the Pentagon and requires an active Secret clearance. The listed location is Arlington, Virginia. The role supports federal timekeeping, civilian recognition programs, identity and access governance, and related administrative operations. The specialist serves as the technical point of contact for DAI time and attendance, administers civilian incentive awards, supports identity verification and system access administration, maintains operational documentation and reporting, and provides customer support during core operational hours of 8:30 a.m. to 4:30 p.m. ET.

Requirements

Bachelor’s degree and 10 or more years of experience supporting executive-level DoD leadership, or equivalent experience.
At least 5 years of professional experience supporting federal government or Department of War human resources, administrative operations, or business management.
Active Secret clearance; applicants must be U.S. citizens or otherwise meet U.S. Government security-clearance eligibility requirements, and only U.S. citizens are eligible for a security clearance.
Hands-on working experience administering and troubleshooting DAI time and attendance.
Comprehensive knowledge and practical understanding of federal and DoW civilian awards at all levels, including honorary, monetary, non-monetary, and senior executive awards.
Working knowledge of ICAM concepts, access approvals, and role-based provisioning.
Ability to commit to fixed core operational hours of 8:30 a.m. to 4:30 p.m. in support of client operations.
Exceptional attention to detail; ability to maintain trackers, update reports reliably, communicate proactively, speak confidently in public, and adapt.
Experience leading and providing technical guidance and direction on multiple high-complexity projects.
Experience managing customer expectations and working directly with customers.
Outstanding customer service, initiative, judgment, creativity, flexibility, and confidence.
Proficiency with Microsoft Office products, including Word, Excel, PowerPoint, Access, and Outlook.

Responsibilities

Administer and serve as the technical point of contact for DAI time and attendance tracking, validation, and certification.
Monitor, audit, and reconcile biweekly civilian employee timecards for compliance with DoD financial management regulations, OPM guidance, and organizational work schedules.
Troubleshoot system discrepancies, timecard errors, leave adjustments, prior-period corrections, and labor code allocations with supervisors, civilian payroll, and DFAS.
Provide user assistance, training, and standard operating procedures to OUSD(A&S) timekeepers, certifiers, and personnel.
Manage and administer the civilian incentive awards program across Directorate, Component, OSW, and Department/Presidential levels.
Process honorary, monetary, special act or service, and length-of-service awards in accordance with DoDI 1400.25 and federal guidelines.
Review award nomination packages for completeness, adequacy of justification, formatting standards, and budgetary compliance before executive routing and review boards.
Coordinate review panels, track nominations through completion, prepare formal certificates and citations, and facilitate presentation logistics.
Use ICAM knowledge to support identity verification, user account lifecycle management, and system role authorizations within DAI and related platforms.
Validate access requests, conduct periodic user access reviews and audits, and ensure permissions comply with DoD cyber and access-control policies.
Maintain standard operating procedures, workflows, checklists, and tracking dashboards for leadership visibility.
Provide customer-centric support to senior military and civilian leadership and staff during core operational hours.
Generate metrics, quarterly reports, and executive summaries on award distributions, timekeeping timeliness, and system compliance.
Lead and provide technical guidance and direction involving multiple complex projects.
Manage customer expectations and work directly with customers.