HCM (Human Capital Management) Support Specialist

Mercantile Bank•Wyoming, MI

9d•Hybrid

About The Position

The HCM (Human Capital Management) Support Specialist provides high-quality client support for Human Capital Management services and serves as a system resource and day-to-day relationship contact for an assigned client base. The role helps ensure payrolls are processed accurately and on schedule while resolving routine questions about HCM systems, payroll calculations, and processing. The position is located at Mercantile Bank’s Wyoming Campus, with the opportunity to work from home one to two days per week once trained. The specialist works with clients on HCM platform functionality, including payroll, time and attendance, employee information, reporting, benefits, and other HCM services. The role also maintains client-specific procedures and authorization controls; verifies employee record changes; calculates wages, overtime, deductions, and multi-jurisdiction tax withholdings; prepares payroll reports and advices, pay cards, and live checks; reconciles interfaces to retirement providers, general ledger systems, and third-party payments; documents procedures; completes basic database updates; and partners with internal teams to support accurate reporting. The specialist complies with applicable laws, regulations, and bank policies.

Requirements

High school diploma, GED, or equivalent job-related education or experience.
Three to five years of business or customer service experience.
Strong organizational and communication skills.
Ability to handle confidential information.
Microsoft Office skills.

Nice To Haves

Payroll system experience, preferably two or more years.
FPC or CPP certification and/or PHR or SPHR certification.

Responsibilities

Provide high-quality HCM client support and serve as a system resource and day-to-day relationship contact for an assigned client base.
Ensure payrolls are processed accurately and on schedule, and resolve routine HCM system, payroll calculation, and processing questions.
Review the payroll calendar and open client items, prioritize requests, and keep payroll processing on track.
Help clients navigate the HCM platform and answer questions about payroll, time and attendance, employee information, reporting, benefits, and other HCM functionality.
Maintain client-specific procedures and authorization controls, and verify employee record changes.
Calculate wages, overtime, deductions, and multi-jurisdiction tax withholdings.
Prepare payroll reports and advices, pay cards, and live checks.
Reconcile interfaces to retirement providers, general ledger systems, and third-party payments such as garnishments, levies, and child support.
Document procedures, keep process notes current, and complete basic database updates.
Coordinate with internal partners when reports or interfaces need clarification, and communicate clear, professional explanations to clients.
Complete required training and support teammates by sharing knowledge about common system questions.
Comply with applicable laws, regulations, and bank policies.

Benefits

Competitive compensation and bonus opportunities.
Medical, dental, and vision coverage.
At least three weeks of vacation, sick time, paid time off, and 11 paid holidays.
401(k) plan with a 5% company match.
Company-paid life insurance.
Tuition reimbursement.
IVF and adoption assistance.
Zero-interest loans for fitness equipment and business attire.
Discounted bank services and employee discounts.
Employee stock purchase plan.
529 savings plans.
Health savings account and flexible spending account options.
Legal protection.
Training and development opportunities.
Volunteer opportunities.