HCM (Human Capital Management) Support Specialist
About The Position
The HCM (Human Capital Management) Support Specialist provides high-quality client support for Human Capital Management services and serves as a system resource and day-to-day relationship contact for an assigned client base. The role ensures payrolls are processed accurately and on schedule while resolving routine HCM system, payroll calculation, and processing questions. The position is located at Mercantile Bank’s Wyoming Campus, with the opportunity to work from home 1–2 days per week once trained. The specialist works with clients to help them navigate and use the HCM platform, including functionality related to payroll, time and attendance, employee information, reporting, and benefits. The role also coordinates with internal partners on reports and interfaces, maintains client procedures and authorization controls, documents process updates, and supports teammates by sharing knowledge about common system questions. The position requires careful handling of confidential information and compliance with applicable laws, regulations, and bank policies.
Requirements
- High school diploma/GED or equivalent job-related education or experience.
- 3–5 years of business/customer service experience.
- Strong organizational skills.
- Strong communication skills.
- Ability to handle confidential information.
- Microsoft Office skills.
Nice To Haves
- Payroll system experience, preferably 2 or more years.
- FPC and/or CPP certification.
- PHR and/or SPHR certification.
Responsibilities
- Provide high-quality HCM service and act as a system resource and day-to-day contact for an assigned client base.
- Ensure payrolls are processed accurately and on schedule.
- Resolve routine HCM system, payroll calculation, and processing questions.
- Help clients navigate and use the HCM platform, including payroll, time and attendance, employee information, reporting, benefits, and other HCM functionality.
- Maintain client-specific procedures and authorization controls.
- Verify employee record changes.
- Calculate wages, overtime, deductions, and multi-jurisdiction tax withholdings.
- Prepare payroll reports and advices, pay cards, and live checks.
- Reconcile interfaces to retirement providers, general ledger systems, and third-party payments such as garnishments, levies, and child support.
- Document procedures and complete basic database updates.
- Partner with internal teams to support accurate reporting and clarify reports or interfaces.
- Review the payroll calendar and open client items, prioritize requests, and follow through on processing needs.
- Communicate with clients to confirm details, clarify questions, document updates, and provide clear explanations.
- Complete required training and keep process notes current.
- Support teammates by sharing knowledge about common system questions.
- Comply with applicable laws, regulations, and bank policies.
Benefits
- Competitive compensation and salary.
- Bonus opportunities.
- Medical, dental, and vision coverage.
- At least 3 weeks of vacation and paid time off.
- Sick time.
- 11 paid holidays.
- 401(k) plan with a 5% company match.
- Company-paid life insurance.
- Tuition reimbursement.
- IVF and adoption assistance.
- Zero-interest loans for fitness equipment and business attire.
- Discounted bank services and employee discounts.
- Employee stock purchase plan.
- 529 savings plans.
- Health savings accounts and flexible spending accounts.
- Legal protection.
- Training and development opportunities.
- Community volunteer opportunities.
- Opportunity to work from home 1–2 days per week once trained.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
