HUD Service Coordinator & Community HW
About The Position
The HUD Service Coordinator & Community Health Worker (CHW) supports residents in HUD-assisted housing by connecting them with services, resources, health education, and community supports that promote independence, housing stability, healthy aging, and quality of life. The position supports AllThrive 365’s CHANGE model through care coordination, resident-centered planning, referrals, and assessment of Social Determinants of Health (SDOH). As a liaison among residents, families, providers, community partners, and housing staff, the role helps residents address barriers and access support to successfully age in place. The HUD Service Coordinator function is grant-funded, and continued employment depends on available funding. The position does not supervise staff and is classified as Safety Sensitive.
Requirements
- At least 2 years of experience in social service delivery with elderly people and families.
- Demonstrated working knowledge of supportive services and other resources in the area served by the project.
- Demonstrated ability to advocate, organize, problem-solve, and achieve results for residents.
- Ability to speak fluent Spanish.
- Ability to communicate effectively and tactfully in writing and verbally.
- Good listening skills and the intent to understand the needs of the diverse population served.
- Understanding of and adherence to confidentiality and HIPAA policies.
- Understanding of government assistance programs and public healthcare systems.
- Interpersonal skills and demeanor that build rapport and trust.
- Confidence using a PC in a Windows environment, the Internet, and MS Office applications such as Outlook, Word, and Excel.
- Willingness and ability to embody FSL’s core values: have passion for the mission, follow the golden rule, do the right thing, begin with a can-do attitude, find a better way, and be your best.
- Must earn CHW certification within two years.
Nice To Haves
- Bachelor’s degree in social work or a related field is preferred.
Responsibilities
- Accurately document resident interactions, services, referrals, and program activities in Apricot or other designated systems in accordance with AllThrive 365, HUD, and National Church Residences requirements.
- Complete required forms, assessments, consents, and supporting documentation for residents participating in the Service Coordination program.
- Complete resident assessments and individualized care plans to identify needs, establish goals, and coordinate appropriate services and resources.
- Connect residents with appropriate community, healthcare, and social service resources and follow up to ensure services are accessed and needs are addressed.
- Conduct required quarterly monitoring of resident care plans, progress, services, and changing needs, and update documentation as appropriate.
- Prepare and submit required HUD Semi-Annual Performance Reports and other program documentation needed to support continued Service Coordination funding.
- Maintain resident files and program documentation in accordance with Quality Assurance Review and Semi-Annual File Review requirements, and promptly address identified deficiencies.
- Coordinate, document, and support resident education, wellness, and other programs that promote independence, healthy aging, and quality of life.
- Meet established program performance, documentation, assessment, service delivery, and compliance standards while working in alignment with AllThrive 365’s mission and core values.
- Complete required training and Individual Education Plan activities to maintain the knowledge, skills, and competencies needed for Service Coordination and Community Health Worker services.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
