Assistant Community Manager - HUD Experience Preferred

RPM Living • Dallas, TX

2d • Onsite

About The Position

The Assistant Community Manager supports the operation and visibility of an apartment community. The role greets and qualifies prospects, assists with applications and deposits, processes applications for Community Manager approval, shows apartments, and helps prepare for resident move-ins. It also manages lease renewals and move-outs, rental collections, lease enforcement, and eviction procedures while keeping property management records current. The Assistant Community Manager promotes resident satisfaction and retention by responding to complaints and requests, conducts market research and outreach, and helps maintain the property's social media presence. The position is site-based and requires a flexible schedule that may include weekdays, nights, and weekends as business needs require.

Requirements

• High school diploma or GED.
• At least one year of experience in customer service or apartment leasing.
• Microsoft Office Suite and project management qualifications.
• Ability to read documents, computer screens, and data; hear and understand verbal communications in person and by phone or computer; and operate a computer, keyboard, mouse, and other office equipment.
• Ability to sit for extended periods, climb stairs, and occasionally lift or carry items such as files or office supplies weighing up to 20 pounds.
• Flexible schedule, including weekdays, nights, and weekends (including Saturdays and Sundays) as needed to meet business needs.
• The role is based on site and involves time outdoors with exposure to the elements; work may involve confined spaces, heights, and potentially hazardous areas.

Nice To Haves

• HUD experience is preferred.
• A background in accounting combined with customer service is preferred.
• A valid driver's license is preferred; candidates without a license will be provided a liability waiver.

Responsibilities

• Greet and professionally qualify prospects using guest cards in Lead Management Software.
• Assist prospects with applications and deposits while following company procedures and Fair Housing requirements.
• Maintain an updated availability report; process applications, including credit checks and rental history verification; submit applications for the Community Manager's approval; and follow up with applicants.
• Show apartments, prepare units for move-ins, obtain new residents' signatures on paperwork, and provide community orientation.
• Manage lease renewals and notices, handle move-outs according to lease terms, apply fees when necessary, and update property management software with move-in, move-out, and renewal data.
• Manage rental collections, enforce lease terms, track fees, and initiate evictions when needed.
• Respond promptly to resident complaints, questions, and requests and take appropriate action to resolve service issues and promote resident satisfaction and retention.
• Follow eviction procedures, including notice requirements, court representation, and facilitating proceedings as needed.
• Survey competing properties, conduct outreach marketing, and update Radix or an equivalent system as needed.
• Assist in maintaining an active and effective property social media presence.
• Complete paperwork for leases, move-ins, check-outs, and other peak periods in a timely manner.

Benefits

• Weekly pay for associates working onsite at an apartment community.
• Comprehensive healthcare coverage for full-time, regular associates.
• Employer-paid employee assistance, mental health, and wellness programs.
• Ancillary benefits, including critical illness, hospital indemnity, and accident insurance.
• 401(k) with company match.
• Professional development, career growth, and role-based learning plans.
• Diversity, Equity, Inclusion and Belonging programs and Employee Resource Groups.
• Paid time off, floating holidays, and volunteer days.
• Discounts on Costco membership, movie tickets, health and wellness, entertainment, and travel.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED