Assistant Community Manager - Bilingual Preferred

RPM Living • Farmers Branch, TX

3d • Onsite

About The Position

The Assistant Community Manager greets prospective residents, processes applications, manages leases and renewals, handles rent collections and evictions, and promotes resident satisfaction and property visibility through effective communication and social media. The role is based onsite and includes work outside with exposure to the elements. A flexible schedule is required, with weekday, night, and weekend hours—including Saturdays and Sundays—as needed to meet business needs.

This job title is also associated with Assistant Manager, Assistant Property Manager, and/or Assistant Business Manager. A valid driver's license is preferred; candidates without one will be provided a liability waiver. Employment is contingent upon successful completion of a background check as required by local, state, and federal regulations.

Requirements

• High school diploma or GED.
• At least one year of experience in customer service or apartment leasing.
• Knowledge or experience with Microsoft Office Suite and project management.
• Ability to work a flexible schedule, including weekdays, nights, and weekends as needed.
• Ability to sit for extended periods, climb stairs, read documents and computer screens, hear and understand verbal communications, occasionally lift or carry items weighing up to 20 pounds, and operate a computer and other office equipment.

Nice To Haves

• Bilingual ability is preferred.
• A background in accounting combined with customer service is preferred.
• A valid driver’s license is preferred.

Responsibilities

• Greet and qualify prospects professionally using guest cards in Lead Management Software.
• Assist prospects with applications and deposits in accordance with company procedures and Fair Housing requirements.
• Maintain an updated availability report; process applications, including credit checks and rental history verification; submit applications for the Community Manager’s approval; and follow up with applicants about their status.
• Show apartments, close sales, prepare apartments for move-ins, obtain new residents’ signatures on paperwork, and provide community orientation.
• Manage lease renewals, send renewal notices, handle move-outs based on lease terms, apply fees when necessary, and update property management software with move-in, move-out, and renewal data.
• Manage rental collections, enforce lease terms, track fees, and initiate evictions when needed for financial compliance and revenue optimization.
• Promote resident satisfaction and retention by responding promptly to complaints, questions, and requests and taking appropriate action to resolve service issues.
• Follow eviction procedures, including notice requirements, court representation, and facilitating proceedings as needed.
• Conduct market research by surveying competing properties, implement outreach marketing, and update Radix or equivalent as needed.
• Help maintain an active and effective social media presence for the property to enhance visibility and engagement.
• Complete paperwork for leases, move-ins, check-outs, and other peak periods in a timely manner.

Benefits

• Weekly pay for associates working onsite at an apartment community.
• Comprehensive healthcare coverage available for full-time, regular associates.
• Employer-paid employee assistance, mental health, and wellness programs.
• Ancillary benefits including critical illness, hospital indemnity, and accident insurance.
• 401(k) with company match.
• Opportunities for professional development, career growth, and role-based learning plans.
• Diversity, Equity, Inclusion and Belonging programs and multiple Employee Resource Groups.
• Paid time off, floating holidays, and volunteer days.
• Discounts on Costco membership, movie tickets, health and wellness, entertainment, and travel.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED