Resident Services Coordinator & Community HW

FSL Programs • Phoenix, AZ

3d • $19 - $21

About The Position

Provides comprehensive resident services and community health support to promote housing stability, independence, healthy aging, and quality of life. Coordinates services, referrals, programs, health education, activities, and community resources while meeting program requirements. Acts as a liaison with community agencies and service providers to identify accessible, cost-effective resources, and works with on-site staff to address resident needs and barriers that may threaten housing stability. Provides community health navigation, education, and preventive interventions to improve access to care and resident well-being. May transport residents to scheduled outings and program activities. This position has no direct reports.

Requirements

• High school diploma or General Education Diploma.
• At least 2 years of previous experience in customer service, caregiving, or another relevant field.
• Valid, unrestricted driver's license with a clear record other than minor moving violations.
• Must be at least 21 years of age.
• Clear fingerprint background screening through the Department of Public Safety and comprehensive background clearance.
• Strong verbal, written, reading, and listening communication skills, including the ability to communicate clearly, effectively, tactfully, and patiently with a diverse population.
• Strong interpersonal skills and demeanor, including the ability to build rapport and trust, generate enthusiasm, and maintain a positive attitude.
• Strong customer service skills and a service orientation.
• Strong planning, organization, and time-management skills to meet deadlines.
• Proficiency using a PC in a Windows environment, the Internet, and MS Office applications such as Outlook, Teams, and Word, as well as SharePoint.
• Reliable transportation and current vehicle insurance.
• Ability to follow up and follow through with strong attention to detail.
• Ability to work independently and collaboratively as part of a team.
• Ability to understand and solve problems using basic analytical skills, including collecting and analyzing information and data, identifying relationships and trends, making logical deductions, and identifying solutions.
• Willingness and ability to embody AllThrive 365's core values: Compassion, Growth, Resilience, and Openness.
• Ability to lift 25 pounds.
• Ability to bend, stoop, lift, and stand for short periods.
• Ability to work in various temperatures.
• Ability to drive a vehicle during daytime.

Nice To Haves

• Previous experience working with seniors and other vulnerable adult populations.
• Associate degree in Social Work, Gerontology, Humanities, or a related area.

Responsibilities

• Plan, coordinate, and promote resident participation in on-site activities, educational programs, wellness events, and community-building opportunities.
• Build positive relationships with residents while maintaining appropriate professional boundaries, and support residents in developing informal networks with neighbors, family, friends, and community resources.
• Provide education on health, life skills, community resources, agency services, and other topics that support resident independence and successful aging in place.
• Develop and distribute monthly resident newsletters, activity calendars, program announcements, and other communications.
• Maintain resident activity spaces and supplies, purchase and organize materials, and keep common program areas clean, safe, and ready for use.
• Maintain resident confidentiality and ensure required resident services, property amenities, and program obligations are completed and documented in accordance with applicable LURA, CC&R, property, and AllThrive 365 requirements.
• Identify resident services best practices, training opportunities, and resources, and share recommendations with property management and leadership.
• Monitor resident safety and security during programs, activities, transportation, and other interactions, and address or report concerns according to established procedures.
• Safely transport residents and program-related items in AllThrive 365 vehicles, assist residents entering and exiting vehicles as needed, and maintain accurate transportation, mileage, and monthly reporting records.
• Keep assigned vehicles clean, fueled, and safe; monitor maintenance needs; follow fleet procedures; and comply with applicable Department of Transportation, Arizona motor vehicle, and traffic safety requirements.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED