HUD Housing Coordinator

Bonita House•Oakland, CA

1d•$25 - $30•Onsite

About The Position

Bonita House, Inc. (BHI) is a nonprofit mental health agency with multiple sites in Alameda County and an operating budget of $14.5 million. Founded in 1971, BHI provides social rehabilitation including a full range of Medi-Cal services to adults with co-occurring serious mental health and substance use disorders. Our Mission: To empower people living with mental health and co-occurring substance use challenges to achieve recovery, self-sufficiency, and deeply connected, meaningful lives within their communities. Our Values: Compassion: Committed to caring, dignity and kindness. Respect: Honor each individual and provide highly ethical services. Progress: Leading the way in creating opportunities to change for the better. Resilience: Channeling hope, building strengths to successfully recover, adapt and grow. Embracing Differences: Honor and celebrate our diverse communities and individual uniqueness.

Requirements

At least three years of progressively responsible experience in HUD-assisted, affordable, supportive, or subsidized housing, including hands-on responsibility for eligibility, move-ins, annual and interim recertifications, rent calculations, and move-outs.
Demonstrated working knowledge of HUD occupancy and compliance requirements, including documentation standards, income and asset verification, EIV use where applicable, tenant rent calculations, required notices, file security, and audit readiness.
Experience managing multiple resident or property files and regulatory deadlines with a high degree of accuracy.
High school diploma or equivalent required.
Experience using Yardi or a comparable property-management, housing, or client-information system.
Proficiency with Microsoft Word, Excel, Outlook, electronic document management, and routine reporting.
Ability to interpret regulations, administrative plans, leases, policies, notices, and program guidance and to seek clarification when requirements conflict or are unclear.
Strong written, verbal, customer-service, organizational, and time-management skills.
Ability to perform accurate calculations, identify inconsistencies, document decisions, protect confidential information, and meet recurring deadlines with limited supervision.
Must have California Driver’s License and a driving record acceptable by the Agency’s insurance company.

Nice To Haves

Associate or bachelor’s degree in social services, public administration, business, property management, or a related field is preferred; relevant additional experience may substitute for education where permitted.
HUD occupancy, assisted-housing, tax-credit, or affordable-housing certification is strongly preferred.
Experience working respectfully with people who may be experiencing homelessness, housing instability, behavioral health challenges, disabilities, or other barriers to housing is preferred.

Responsibilities

Coordinating the day-to-day administration of affordable and supportive housing activities while maintaining compliance with applicable U.S. Department of Housing and Urban Development (HUD) requirements, subsidy rules, fair housing obligations, organizational policies, and funding-source restrictions.
Managing the resident housing cycle from referral and eligibility review through move-in, occupancy, annual and interim recertification, transfer, and move-out.
Serving as a primary point of contact for applicants, residents, property management partners, service teams, landlords, vendors, and oversight agencies.
Maintaining complete, accurate, audit-ready files.
Applying applicable HUD program rules, occupancy standards, income limits, rent calculations, verification requirements, subsidy restrictions, and required notices.
Monitoring regulatory updates and implementing approved procedural changes.
Receiving referrals, conducting intake, explaining program requirements, obtaining releases and supporting documentation, assessing basic eligibility, identifying barriers to housing, and coordinating next steps with applicants and referring teams.
Maintaining accurate waiting lists and applicant logs; documenting contacts, preferences, status changes, offers, withdrawals, denials, and reasonable-accommodation requests; and following required selection-plan and record-retention procedures.
Assembling and reviewing complete move-in files; verifying identity, household composition, citizenship or eligible status when required, income, assets, deductions, and other eligibility factors; calculating tenant rent and assistance; coordinating unit readiness and inspection; preparing leases and required disclosures; conducting orientations; collecting authorized charges; issuing keys; and documenting possession.
Tracking due dates for annual and interim recertifications, sending timely notices, interviewing households, obtaining third-party or other permitted verifications, reviewing EIV and related reports when applicable, investigating discrepancies, calculating rent changes, obtaining signatures, issuing required notices, and completing certifications by deadline.
Processing household changes, income changes, transfers, absences, repayment agreements, accommodation-related housing requests, and other occupancy actions in accordance with applicable requirements and approval processes.
Receiving and documenting move-out notices, explaining resident obligations, coordinating inspections and key return, updating subsidy and occupancy records, preparing required disposition documentation, notifying appropriate parties, and supporting security-deposit accounting in partnership with authorized finance or property-management staff.
Maintaining accurate rent rolls and payment records; receiving rent or other authorized payments when assigned; issuing receipts; preparing deposits; supporting voucher or subsidy submissions; reconciling discrepancies; and following internal controls for handling funds.
Maintaining secure electronic and paper files with required forms, verifications, notices, correspondence, inspection records, leases, certifications, and approvals.
Entering timely, accurate information into Yardi or other designated systems and producing routine occupancy, compliance, vacancy, and deadline reports.
Scheduling and documenting initial, annual, special, and move-out inspections as applicable; communicating deficiencies; coordinating repair access with residents, maintenance staff, landlords, or vendors; tracking corrective actions; and retaining proof of completion.
Clearly explaining program requirements, rent calculations, documentation requests, deadlines, lease obligations, grievance or appeal options, and available housing resources.
Using respectful, trauma-informed, culturally responsive, and accessible communication.
Conducting routine file reviews, correcting deficiencies, organizing requested documentation, responding to monitoring findings, and assisting with HUD, funder, investor, or internal audits and management reviews.
Applying policies consistently and without discrimination; recognizing and routing reasonable-accommodation and language-access requests appropriately; safeguarding personally identifiable information, financial information, and resident records.
Tracking lease concerns, coordinating problem-solving conferences and service connections, documenting interventions, and supporting authorized notices or legal referrals while staying within the scope of the position.
Communicating regularly with property owners, housing authorities, service providers, case managers, finance staff, maintenance teams, and community partners to resolve barriers and maintain housing stability.
Responding to resident and property concerns, managing competing priorities, meeting regulatory deadlines, participating in meetings and trainings, providing coverage for housing operations, and completing other related duties as assigned.