HUC

Schuylkill•East Stroudsburg, PA

8d•Onsite

About The Position

Supports the day-to-day administrative and operational needs of the department while contributing to patient care and organizational objectives. Facilitates communication among caregivers, patients, and visitors; performs clerical and computer functions to support care delivery; coordinates daily patient flow; and manages patient charts in accordance with medical records requirements. The position is based at Lehigh Valley Hospital–Pocono in the Emergency Room and is onsite, with an evening shift and a schedule that includes rotating weekends and holidays.

Requirements

High school diploma or GED.
Two years of experience in a clerical, bed board management, or office/secretarial role in a healthcare environment.
Ability to work through multiple interruptions and adapt to changing priorities.
Ability to communicate with peers and patients/significant others using a developmental perspective.
Knowledge of bed boards to facilitate patient movement.
Knowledge of problem-solving processes for identifying and resolving issues.
Knowledge of medical terminology.
Proficiency with healthcare systems and Microsoft Office applications.

Nice To Haves

Associate’s degree in Healthcare Administration or Business Administration.
American Heart Association Basic Life Support certification for Pennsylvania, required upon hire.

Responsibilities

Manage charting functions to support patient care delivery.
Coordinate bed assignments, perform patient access functions, and update the bed board promptly.
Communicate effectively with patients, significant others, visitors, staff, and professional colleagues.
Answer telephone calls, record and relay messages, and direct calls promptly and appropriately.
Initiate, maintain, and organize patient medical records; copy records and send completed discharge charts to Medical Records.
Notify the RN about admissions and transfers.
Refer issues beyond the role’s authority or ability through the accepted chain of command.
Order supplies and equipment according to procurement processes and the fiscal budget.
Enter billable service charges for selected departments.
Transcribe physicians’ orders by recording prescribing information in the appropriate medication log.
Ensure test results and other pertinent information are filed promptly in the medical record and required documents are available for provider review.
Troubleshoot equipment and take corrective measures in its care and handling.
Maintain knowledge of the location, operation, availability, and care of clerical equipment.
Develop an effective communication mechanism that promotes a positive image with patients, visitors, coworkers, physicians, office personnel, and external agencies and offices.