HUC

Lehigh Valley Health Network•East Stroudsburg, PA

9d•Onsite

About The Position

Supports the day-to-day administrative and operational needs of the department while contributing to patient care and organizational objectives. Facilitates communication among caregivers, patients, and visitors; performs clerical and computer functions that support patient care delivery; coordinates daily patient flow; and manages patient charts in accordance with medical records requirements. The position is based in the Emergency Room at Lehigh Valley Hospital–Pocono. It is onsite and works an evening shift, with a schedule that includes rotating weekends and holidays.

Requirements

High school diploma or GED.
Two years of experience in a clerical, bed board management, or office/secretarial role in a healthcare environment.
Ability to work with multiple interruptions and adapt to changing priorities.
Ability to communicate with peers and patients or significant others using a developmental perspective.
Knowledge of bed board processes to facilitate patient movement.
Knowledge of problem-solving processes for identifying and resolving issues.
Knowledge of medical terminology.
Proficiency with healthcare systems and Microsoft Office applications.

Nice To Haves

Associate’s degree in Healthcare Administration or Business Administration.
American Heart Association Basic Life Support certification for Pennsylvania, required upon hire.

Responsibilities

Manage charting functions to support patient care delivery.
Perform patient access functions, including coordinating bed assignments and updating the bed board in a timely manner.
Communicate effectively and appropriately with patients, significant others, visitors, staff, and professional colleagues.
Answer telephones, record and relay messages, and direct calls appropriately and promptly.
Initiate, maintain, and organize patient medical records; copy records; and ensure discharge charts are prepared and sent to medical records.
Notify the RN when informed of admissions and transfers.
Refer issues beyond the position’s authority or ability through the accepted chain of command.
Order supplies and equipment according to procurement processes and the fiscal budget.
Enter billable service charges for selected departments.
Transcribe physician’s orders by recording information from the prescribing physician in the appropriate medication log.
Ensure test results and other pertinent information are filed in the medical record promptly and that required documents are available for provider review.
Troubleshoot equipment and take corrective measures in its care and handling; maintain knowledge of clerical equipment locations, operation, availability, and care.
Develop effective communication mechanisms that promote a positive image with patients, visitors, coworkers, physicians, office personnel, and external agencies and offices.