Hub Associate / Van Driver (Full Time)

Stores•Saint Petersburg, FL

22d

About The Position

The Hub Associate / Van Driver supports Hub fulfillment operations and maintains functionality in the absence of the Hub Manager, with limited supervision. The role focuses on customer-centered service and delivering a high-quality boating experience through reliable fulfillment, delivery, and product expertise. The position also supports in-store customer service and Store operations.

Requirements

High school diploma or equivalent.
Exceptional verbal and written communication skills.
Strong interpersonal skills and the ability to provide excellent customer service and product knowledge.
High attention to detail and strong organizational abilities.
Ability to prioritize tasks and meet deadlines in high-demand situations.
Analytical skills to identify issues and find effective solutions.
Ability to work effectively in a dynamic, sometimes high-stress setting while maintaining composure and efficiency.
Ability to obtain and maintain Hazardous Materials Certification.
Ability to obtain and maintain Forklift Operator Certification.
Must be at least 21 years old.
Must maintain a valid driver's license and satisfactory driving record.
Must be willing to submit to a criminal background check, pre-employment drug screen, and DMV checks under the West Marine Driver Fleet Safety Program.
Must be willing to work varied shifts based on business needs, including unscheduled overtime.
Must be able to lift up to 50 pounds to shoulder height unassisted frequently.

Responsibilities

Collaborate with the Hub Manager to prioritize, process, and fulfill customer orders efficiently.
Communicate with customers and managers to support an excellent shopping experience.
Load the vehicle according to the routing sequence and use routing apps to deliver and pick up products.
Provide timely, high-quality deliveries and handle packages safely.
Use company-provided technology to document deliveries.
Drive responsibly and represent the company and its brand.
Carry out transfers from Stores and Hubs along the assigned route.
Interact with customers during deliveries and inform them about upcoming events and promotions.
Keep vehicles clean, organized, fueled, and properly stored; ensure general maintenance and safe operation.
Immediately communicate vehicle concerns, damage, or malfunctions to the Hub Manager.
Accurately pick, pack, and ship omni-channel orders in accordance with service level agreements.
Select and transfer products efficiently to shipping areas to optimize time.
Handle customer returns according to service level agreements and company policies.
Keep the shipping station neat, clean, and organized, and replenish packing and shipping supplies daily.
Identify and escalate fulfillment-process bottlenecks or challenges to the Hub Manager.
Assist customers with in-store purchases and product selection, and provide knowledgeable recommendations.
Support restocking and product placement in the Store.
Perform additional tasks as assigned to support Hub and/or Store operations.