Hub Associate / Van Driver (Part Time)

Stores•Corpus Christi, TX

2d•Onsite

About The Position

The Hub Associate / Van Driver supports Hub fulfillment operations and maintains functionality in the absence of the Hub Manager. The role emphasizes customer-centered service and product expertise to enhance the boating experience. Responsibilities span customer-order fulfillment and delivery, Hub operations, and support for in-store customers and Store operations.

Requirements

High school diploma or equivalent.
Exceptional verbal and written communication skills for clear, professional interactions.
Strong interpersonal skills and ability to provide excellent customer service and product knowledge.
High attention to detail and strong organizational abilities.
Ability to prioritize tasks and meet deadlines, including in high-demand situations.
Analytical skills to identify issues and find effective solutions.
Ability to work effectively in a dynamic, sometimes high-stress setting while maintaining composure and efficiency.
Ability to obtain and maintain Hazardous Materials Certification.
Ability to obtain and maintain Forklift Operator Certification.
At least 21 years old.
Valid driver's license and satisfactory driving record.
Willingness to undergo a criminal background check, pre-employment drug screen, and DMV checks under the West Marine Driver Fleet Safety Program.
Willingness to work varied shifts based on business needs, including unscheduled overtime.
Ability to stand and walk continuously throughout the retail space, operate a motor vehicle continuously, and wear and communicate through a headset continuously.
Ability to climb, bend, stoop, and twist frequently, and occasionally operate equipment including forklifts.
Ability to frequently lift up to 50 pounds to shoulder height without assistance.

Responsibilities

Collaborate with the Hub Manager to prioritize, process, and fulfill customer orders.
Communicate with customers and managers to support an excellent shopping experience.
Load the vehicle according to routing sequence and use routing apps to deliver and pick up products.
Deliver orders on time, with packages handled safely and maintained in good condition.
Use company-provided technology to document deliveries.
Drive responsibly and complete Store and Hub transfers along the assigned route.
Interact with customers during deliveries and inform them about upcoming events and promotions.
Keep vehicles clean, organized, fueled, and properly stored; perform general upkeep and maintenance checks, and promptly report concerns, damage, or malfunctions to the Hub Manager.
Pick, pack, and ship omni-channel orders accurately to meet service level agreements.
Use efficient product-selection and transfer methods to optimize fulfillment time.
Handle customer returns according to service level agreements and company policies.
Keep the shipping station clean and organized, and replenish packing and shipping supplies daily.
Identify and escalate fulfillment bottlenecks or challenges to the Hub Manager.
Assist customers with in-store purchases and product selection, and provide knowledgeable recommendations.
Support restocking and product placement in the Store.
Perform additional tasks as assigned to support Hub and/or Store operations.