Hub Associate / Van Driver (Part Time)

Stores•Charleston, SC

About The Position

Under limited supervision, the Hub Associate / Van Driver supports Hub fulfillment operations and maintains functionality in the absence of the Hub Manager. The role emphasizes a customer-centered approach and contributes to a high-quality boating experience through service and product expertise. The position supports delivery and pickup operations, omni-channel fulfillment, customer assistance, and Store and Hub operations. West Marine values customer satisfaction, teamwork, and a safe, inclusive workplace, and is a Drug-Free and Equal Opportunity Employer.

Requirements

High school diploma or equivalent.
Exceptional verbal and written communication skills.
Strong interpersonal skills, customer service, and product knowledge.
High attention to detail and strong organizational abilities.
Ability to prioritize tasks and meet deadlines in high-demand situations.
Solid analytical skills to identify issues and find effective solutions.
Ability to perform in a dynamic, sometimes high-stress setting while maintaining composure and efficiency.
Ability to obtain and maintain Hazardous Materials Certification.
Ability to obtain and maintain Forklift Operator Certification.
Must be at least 21 years old.
Must maintain a valid driver's license and satisfactory driving record.
Must be willing to submit to a criminal background check, pre-employment drug screen, and DMV checks under the West Marine Driver Fleet Safety Program.
Must be willing to work a varied shift based on business needs, including unscheduled overtime.

Responsibilities

Collaborate with the Hub Manager to prioritize, process, and fulfill customer orders efficiently.
Communicate with customers and managers to help ensure an excellent shopping experience.
Load the vehicle according to routing sequence and use routing apps to deliver and pick up products.
Deliver orders on time and ensure packages are handled safely and arrive in good condition.
Use company-provided technology to document deliveries.
Drive responsibly and represent the company and its brand appropriately.
Carry out transfers from Stores and Hubs along the assigned route.
Interact with customers during deliveries and inform them about upcoming events and promotions.
Keep vehicles clean, organized, fueled, and properly stored; ensure general upkeep and maintenance.
Immediately report vehicle operating concerns, damage, or malfunctions to the Hub Manager.
Accurately pick, pack, and ship omni-channel orders in accordance with service level agreements.
Use efficient product selection and transfer methods to optimize time.
Handle customer returns according to service level agreements and company policies.
Keep the shipping station neat, clean, and organized.
Replenish packing and shipping supplies daily.
Identify and escalate fulfillment bottlenecks or challenges to the Hub Manager.
Assist customers with in-store purchases and product selection, and provide knowledgeable recommendations.
Support Store restocking and product placement.
Perform additional tasks as assigned to support Hub and/or Store operations.