Full-Time Hub Administration Agent
About The Position
Would you like to work for a stable, secure, and fast-growing airline where you will be stimulated, challenged, and have the opportunity to develop your career? If so, read on! Come and work with the best of the best at Envoy Air where you will join a team committed to providing outstanding service. Passenger Service Agents work at our hub airports and provide efficient, friendly service to all of our customers. Agents promote and sell air travel with American Eagle, American Airlines and/or any of our contracted carriers. Passenger Service Agents complete all necessary arrangements for accommodating passengers with their travel needs. A Lead Agent working in the Hub Administration department has a variety of tasks including but not limited to: Assisting with processes to ensure operational coverage Utilizing Staff Admin; upload schedules and ensure adequate employee coverage Scheduling training Supporting the implementation of new hire processes Completing various administrative duties Badging assistance Recruiting assistance Rotating office duties Lead Agents conduct agent observations and associate activities. Administers local training programs. Responsible for scheduling, manpower utilization as well as maintaining a safe, dependable and consistent operation. Maintains supplies, inventory control logs. Prepares customer correspondence, investigates discrepancies and compiles statistical data for reports. Assists management in the completion of administrative duties. Acts as a company representative when assigned. In this role the candidates must be able to perform all duties under sometimes stressful conditions beyond the employee's control while attempting to influence a favorable impression of American Eagle, American Airlines or any other contracted airline service provided by Envoy.
Requirements
- Minimum age: 18
- High school diploma or GED equivalent
- Possess a valid, unexpired and unsuspended state driver’s license; some license restrictions may prohibit a candidate from being considered for this role.
- Must be able to work rotating shifts including nights, weekends, holidays and days off
- Must be able to read, write, fluently speak, and understand the English language
- Due to the scope of work within the operation, must be able to read, write, fluently speak and understand the Spanish language
- Possess the legal right to work in the United States
- Must be able to work with minimal supervision, report to work regularly and on-time, and be self-motivated
Nice To Haves
- Minimum of one (1) year customer service experience
- Previous experience in a team-lead capacity
- Administrative background
- Above average attendance
Responsibilities
- Assisting with processes to ensure operational coverage
- Utilizing Staff Admin; upload schedules and ensure adequate employee coverage
- Scheduling training
- Supporting the implementation of new hire processes
- Completing various administrative duties
- Badging assistance
- Recruiting assistance
- Rotating office duties
- Conduct agent observations and associate activities
- Administers local training programs
- Responsible for scheduling, manpower utilization as well as maintaining a safe, dependable and consistent operation
- Maintains supplies, inventory control logs
- Prepares customer correspondence, investigates discrepancies and compiles statistical data for reports
- Assists management in the completion of administrative duties
- Acts as a company representative when assigned
Benefits
- Amazing employee flight privileges within the American Airlines global network
- Training and development programs to take your career to the next level
- Comprehensive health and life benefits (subject to location)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
