HTM Imaging Tech III

Mayo Clinic•Eau Claire, WI

About The Position

The HTM Imaging Tech III maintains and supports MRI systems based in Eau Claire, Wisconsin, oversees MRI equipment across Northwest Wisconsin, and provides regional support to other Mayo Hospital sites in Wisconsin when needed. The role maintains complex medical equipment through implementation of the Mayo Clinic Medical Equipment Management Plan. It requires technical skills in installation, maintenance, calibration, repair, and quality assurance of imaging and related systems typically found in Radiology, Surgery, and Cardiology. The technician is expected to provide customer-focused service, communicate effectively, prioritize service calls appropriately, and comply with Mayo Clinic policies and procedures. The role includes following radiation-safety, stored-energy-safety, and equipment-failure contingency requirements, while monitoring and minimizing unnecessary radiation exposure. The technician applies advanced analytical skills to resolve complex technical issues in a timely manner. Service calls may come from HTM Leadership, HTM Support Specialists, a CMMS dashboard, or directly from customers, with emergent calls requiring rapid response. The position requires on-call availability, overtime, non-standard shifts, and travel to other Mayo Clinic sites and applicable vendor training. The technician continuously develops expertise in increasingly complex equipment, demonstrates mastery of imaging repair principles and success with the most complex repairs, and shares knowledge with less experienced technicians in support of Mayo Clinic’s mission.

Requirements

Bachelor’s degree in Biomedical Electronics/Healthcare Technology Management, Electronics, Mechatronics, or Engineering (mechanical, computer, or electronics) and 3 years of related experience; or an associate’s degree in a listed or other technical discipline and 5 years of related experience; or U.S. Military training in biomedical electronics, mechatronics, or engineering (mechanical, computer, or electronics) and 5 years of related experience.
Related experience must include role-relevant equipment repair with increasing responsibility and exposure to the highest-complexity equipment, including at least 3 years maintaining imaging or x-ray systems.
Advanced analytical skills and ability to solve very complex technical issues in a timely manner.
Customer focus and outstanding communication and interpersonal skills.
Ability to prioritize service calls appropriately and adhere to organizational policies and procedures.
Ability to comply with radiation-safety, stored-energy-safety, and equipment-failure contingency requirements and minimize unnecessary radiation exposure.
Commitment to continuously improving technical knowledge.
Authorization to work and remain in the United States without Mayo Clinic sponsorship now or in the future. Mayo Clinic does not participate in the F-1 STEM OPT extension program.
Availability for on-call work, overtime, non-standard shifts, and travel to other Mayo Clinic sites and applicable vendor training.

Nice To Haves

AAMI ACI certification, such as AAMI-CBAT, CBET, CRES, CHTM, CISS, CCEACCE-HTCC, or CCE.
Vendor training on relevant equipment.
Knowledge of safe work practices around biological, chemical, radiation, and energy hazards.
Familiarity with test and quality assurance tools and software used for medical equipment maintenance.
Knowledge of mathematics, physics, chemistry, anatomy, physiology, biology, and medical terminology.

Responsibilities

Maintain and support MRI systems based in Eau Claire, Wisconsin, and oversee MRI equipment in Northwest Wisconsin.
Provide regional support to other Mayo Hospital sites in Wisconsin when needed.
Maintain complex medical equipment by implementing the Mayo Clinic Medical Equipment Management Plan.
Install, maintain, calibrate, repair, and perform quality assurance on imaging and imaging-related systems.
Prioritize and respond to service calls, including emergent customer calls requiring rapid response.
Follow Mayo Clinic policies and procedures, radiation-safety and stored-energy-safety rules, and equipment-failure contingency plans.
Monitor potential radiation exposure and eliminate unnecessary exposure.
Diagnose and resolve complex technical issues in a timely manner.
Continuously develop expertise in increasingly complex equipment and demonstrate mastery of imaging repair principles.
Share knowledge with less experienced technicians.
Travel to other Mayo Clinic sites and applicable vendor training as needed.