HSC Office and Admin Wrkr

Texas Tech University • Odessa, TX

12d

About The Position

This is a non-recurring appointment lasting less than four and one-half months, involving work consistent with an office or administrative environment. The role supports patient services by handling incoming calls, coordinating appointments, maintaining patient records, and helping clinical and front-desk teams support efficient patient flow. The position requires careful handling of sensitive information and adherence to HIPAA requirements, privacy standards, company policies, and call center procedures.

Requirements

• High school diploma or equivalent.
• Minimum qualifications will be consistent with the level and nature of work performed, as determined by the hiring manager.

Responsibilities

• Answer incoming patient calls promptly and professionally, providing exceptional customer service.
• Assess patient needs, schedule appointments, document messages accurately, and route calls to the appropriate departments.
• Create and maintain accurate patient charts, updating demographic and insurance information as needed.
• Ensure timely and accurate documentation in the Electronic Medical Record (EMR) system.
• Verify insurance eligibility using third-party websites and company systems.
• Coordinate appointment scheduling and communicate with front-desk staff and clinical teams to support efficient patient flow.
• Maintain patient confidentiality and comply with HIPAA regulations, privacy standards, and company policies when handling sensitive patient information.
• Follow call center guidelines, performance metrics, policies, and procedures while maintaining professionalism.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED