HR Workforce Support Specialist - Mill Hall, PA

Military Spouse Corporate Career Network • Mill Hall, PA

23h • Hybrid

About The Position

Based in Mill Hall, Pennsylvania, the Workforce Support Specialist delivers day-to-day HR support to leaders and employees. The role manages HR procedures, policies, and programs for assigned functions and sites in the United States, and may provide cross-site support as needed. It reports to the region’s Workforce Support Manager. The work location is described as an on-site/hybrid support model based out of Mill Hall, PA.

The specialist supports employee relations and manager capability, serves as a primary contact for HR inquiries and concerns, assists with standard HR processes, coaches employees and leaders on core processes and resources, and uses digital case-management tools to resolve employee relations concerns and improve HR processes.

Requirements

• Bachelor’s degree in Human Resources, Business, or a related field.
• 5 to 10 years of related human resources experience.
• Detailed understanding of human resources and labor-relations principles, practices, and procedures.
• Ability to use digital case-management and workflow-management tools to complete core activities.
• Excellent verbal and written communication skills.
• Ability to manage multiple priorities and cases simultaneously.

Responsibilities

• Provide employee-relations and manager-capability support across sites, using observations and data to recommend strategies and initiatives that support employee morale and engagement.
• Serve as the main point of contact for employee HR inquiries, complaints, and customer service, including case management and policy or protocol navigation; collaborate with other workforce-support tiers to resolve issues comprehensively and in a timely manner.
• Assist employees and managers with standard support activities, including promotions, investigations, corrective actions, PIP terms, and restructuring initiatives.
• Support and coach leaders and employees in finding and using resources for GPS, Performance Management, Development, and conflict management.
• Develop proficiency in digital tools, particularly ad.a/ServiceNow, to manage and resolve regional employee-relations concerns.
• Support projects that enhance HR processes and capabilities.

Benefits

• Access to a large network of medical and behavioral health professionals.
• 401(k) plan with an automatic contribution of 3% of eligible pay and a matching contribution of 50% on the first 7% of eligible pay contributed.
• Company-paid basic life insurance equal to twice base annual salary, up to a $50,000 maximum.
• Paid time off, including a vacation program that varies by experience and position.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level