HR Workforce Support Specialist - Mill Hall, PA
About The Position
The HR Workforce Support Specialist, based in Mill Hall, Pennsylvania, provides day-to-day human resources support to leaders and employees. The role manages HR procedures, policies, and programs for designated functions and sites in the United States, while providing cross-site support as needed. It uses an on-site/hybrid support model and reports to the region’s Workforce Support Manager. The specialist supports employee relations and manager capability, responds to employee HR inquiries and complaints, helps employees and managers with standard HR activities, and coaches them on core processes and resources. The role also uses digital tools, particularly ad.a/ServiceNow, to manage and resolve employee relations concerns and contribute to projects that improve HR processes and capabilities.
Requirements
- Bachelor's degree in Human Resources, Business, or a related field.
- 5 to 10 years of related human resources experience.
- Detailed understanding of human resources and labor relations principles, practices, and procedures.
- Ability to use digital case management and workflow management tools to complete core activities.
- Excellent verbal and written communication skills.
- Ability to manage multiple priorities and cases simultaneously.
Responsibilities
- Provide employee relations and manager capability support across sites, using observations and data to recommend strategies and initiatives that support employee morale and engagement.
- Serve as the main point of contact for employee HR inquiries, complaints, and customer service, including case management and navigating policies or protocols; collaborate with other workforce support tiers to resolve issues promptly and comprehensively.
- Assist employees and managers with promotions, investigations, corrective actions, PIP terms, and restructuring initiatives.
- Support and coach leaders and employees in finding and using resources for GPS, Performance Management, Development, and conflict management.
- Develop proficiency in digital tools, particularly ad.a/ServiceNow, to manage and resolve regional employee relations concerns.
- Support projects aimed at enhancing HR processes and capabilities.
Benefits
- Inclusive healthcare, including access to medical and behavioral health professionals.
- 401(k) plan with an automatic company contribution of 3% of eligible pay and a 50% match on the first 7% of eligible pay contributed.
- Company-paid basic life insurance equal to twice base annual salary, up to a $50,000 maximum.
- Paid time off, including a vacation program that varies based on experience and position.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
