HR Workforce Support Specialist

Avery Dennison • Mill Hall, PA

3d • Hybrid

About The Position

Based in Mill Hall, Pennsylvania, the HR Workforce Support Specialist delivers day-to-day HR support to leaders and employees. The role manages HR procedures, policies, and programs for assigned functions and sites in the United States, and may provide cross-site support as needed. The position reports to the region’s Workforce Support Manager and follows an on-site/hybrid support model.

The specialist supports employee relations and manager capability, responds to employee HR inquiries and complaints, assists with standard HR activities, and coaches employees and leaders on core processes and available resources. The role also uses digital case-management tools, including ad.a/ServiceNow, to manage employee relations concerns and contribute to projects that improve HR processes and capabilities.

Requirements

• Bachelor’s degree in Human Resources, Business, or a related field.
• 5 to 10 years of related human resources experience.
• Detailed understanding of human resources and labor-relations principles, practices, and procedures.
• Ability to use digital case-management and workflow-management tools to complete core activities.
• Excellent verbal and written communication skills.
• Ability to manage multiple priorities and cases simultaneously.

Responsibilities

• Provide positive employee-relations and manager-capability support across sites, using observations and data to recommend strategies and initiatives that support employee morale and engagement.
• Serve as the main point of contact for employee HR inquiries, complaints, and customer-service needs, including case management and navigating policies or protocols; collaborate with other workforce-support tiers to resolve issues in a timely and comprehensive manner.
• Assist employees and managers with standard support activities, including promotions, investigations, corrective actions, PIP terms, and restructuring initiatives.
• Support and coach leaders and employees in finding and using resources for core processes such as GPS, performance management, development, and conflict management.
• Develop proficiency in digital tools, particularly ad.a/ServiceNow, to manage and resolve regional employee-relations concerns.
• Support projects focused on enhancing HR processes and capabilities.

Benefits

• Inclusive healthcare, including access to medical and behavioral health professionals.
• 401(k) retirement plan with an automatic contribution of 3% of eligible pay and a matching contribution of 50% on the first 7% of eligible pay contributed.
• Company-paid basic life insurance equal to twice base annual salary, up to a $50,000 maximum.
• Paid time off, with a vacation program that varies based on experience and position.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level