HR Support Specialist
About The Position
The HR Support Specialist provides direct support to associates, managers, and HR teams within a centralized HR function. The role manages HR-related inquiries, delivers high-quality customer service, and maintains accurate HR data. The specialist responds to questions by phone and online about company policies, procedures, and ethical guidelines, and develops solutions to improve the associate experience and operational efficiency. The position supports HR inquiries and transactions, workforce data integrity, compliance and legal requests, and training. It follows established practices and procedures, with specific direction and frequent review. Travel of up to 10% may be required.
Requirements
- One to three years of previous Human Resources experience, including exposure to HR systems, benefits, and payroll.
- A degree in Business Administration, Human Resources, or a closely related field, plus one to three years of related experience, or an equivalent combination of education and experience.
- Computer proficiency and technical aptitude, including advanced use of Microsoft Excel, Word, and Outlook.
- Excellent written and verbal communication skills.
- Ability to work independently, plan and prioritize work, and complete required tasks.
- Strong attention to detail, personal accountability, and ownership of issues through completion.
- Ability to read, analyze, and interpret business correspondence, instruction guides, and training materials.
- Ability to work flexible hours as needed.
Nice To Haves
- Experience with Workday.
Responsibilities
- Respond promptly and effectively to inquiries from associates, managers, and HR teams about HR policies and procedures; provide accurate information, consultation, and guidance.
- Track, resolve, and escalate issues relating to benefits, payroll, time management, systems access, and other HR matters.
- Prioritize and resolve HR policy and process inquiries, transactions, and escalations, including complex or high-visibility matters such as paycheck discrepancies, final pay, leaves of absence, and position changes.
- Support managers with problem solving and guidance, interpret HR policies, and escalate complex matters to the appropriate HR leader or subject matter expert.
- Promote adherence to company policies, procedures, and ethical standards.
- Review, process, and create workforce employment actions; determine appropriate actions and enter them accurately and promptly in accordance with legal, procedural, and policy requirements.
- Maintain HR records and databases, ensuring accuracy, integrity, and confidentiality.
- Enter and approve HRIS transactions and maintain accurate data and reporting related to onboarding documentation, job changes, and pay.
- Generate and analyze HR reports to track trends, performance metrics, and compliance.
- Submit or verify unemployment claim information, provide supporting documentation, review decisions, and coordinate attendance at requested hearings.
- Respond to and assist with documentation for subpoenas and other legal requests.
- Conduct periodic audits of HR records for compliance with federal, state, and local laws.
- Assist in training HR team members, associates, and managers on HR systems, tools, and procedures.
Benefits
- Medical, dental, and vision insurance
- Accident, critical illness, and hospital indemnity insurance
- Telemedicine benefits
- Company-paid basic life and AD&D insurance
- Short-term and long-term disability
- 401(k) retirement savings plan
- Accrued paid time off, up to 136 hours per calendar year
- Six paid holidays per calendar year
- Up to four accrued paid floating holidays per calendar year
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
