Mission Support Specialist (Workforce Management)
About The Position
The Mission Support Specialist (Workforce Management) is a senior advisor to management, assessing the productivity, effectiveness, and efficiency of U.S. Border Patrol (USBP) workforce management efforts and resolving complex workforce management, performance management, awards, and workers’ compensation issues. The position is with the Department of Homeland Security, U.S. Customs and Border Protection Headquarters, Mission Support Directorate, Office of the Executive Director, in Washington, DC. The specialist contributes to implementing workforce and administrative support policies; advises on organizational structures, charts, mission and function statements, reorganizations, and program administration changes; and provides analytical support across workforce management programs. The role also conducts complex studies of relationships among programs such as performance management, awards, and staffing plans. The position is GS-13, with a listed salary range of $121,785 to $158,322.
Requirements
- U.S. citizenship.
- At least one year of specialized experience equivalent to the next lower grade level, including developing long-range hiring plans based on workforce requirements and changing missions or programs.
- Experience developing and analyzing employee performance appraisal and award data; evaluating program implementation and compliance; and reporting overall effectiveness to senior management.
- Experience conducting complex studies of interrelated workforce management programs and recommending or negotiating substantive changes to improve effectiveness and address resource or procedural constraints.
- Experience reviewing and analyzing workforce management information and developing reports, recommendations, and Requests to Fill that support position descriptions, organizational structures and charts, reorganizations, program administration changes, and vacancy filling.
- Resume must explicitly demonstrate the required specialized experience.
- For applicants not currently employed by CBP, physical U.S. or protectorate residency for at least three of the last five years, subject to possible waiver exceptions.
- Male applicants born after December 31, 1959 must be registered with Selective Service.
- Ability to complete required application steps, including an online assessment.
- Successful completion of applicable pre-employment processes, which may include a background investigation and drug testing.
- All qualification requirements must be met by October 21, 2026.
Responsibilities
- Contribute to implementing policies for the division’s workforce and administrative support programs.
- Advise on changes to organizational structures, organizational charts, and mission and function statements to implement reorganizations or program administration changes and reduce or eliminate functional overlap.
- Provide analytical support for Workforce Management Division programs, including performance management, awards, workers’ compensation, vetting, collective bargaining agreement use, and employee relations.
- Conduct complex studies of interrelated programs, including performance management, awards, and staffing plans.
- Assess the productivity, effectiveness, and efficiency of USBP workforce management efforts and resolve complex related problems.
Benefits
- Comprehensive federal employee benefits package for employees and their families; specific eligibility depends on position type.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
