HR Support Specialist II

Seaspan•North Vancouver, BC

5d•CA$73,800 - CA$90,200•Hybrid

About The Position

The HR Support Specialist II will be the primary contact for employees for all HR administrative and operational activities, delivering an efficient, high quality and consistent service to employees. They will provide support through centralized communication channels while providing back office support to the HRBPs, Total Rewards and Talent Acquisition team. This position qualifies for an optional hybrid work schedule after 90 days of onsite work and onboarding. Employee will be subject to the terms of the Flexible Work Policy Agreement.

Requirements

Bachelor's degree or diploma in Human Resources, Business or a related field.
2-4 years experience in administration or human resources.
Proven customer service skills (working with ticketing system).
Ability to work well and collaborate in team environment.
Critical thinking skills; able to identify customer concern points.
Demonstrates strong organizational and interpersonal communication skills.
Ability to handle complex and demanding situations tactfully when dealing with customers and assist other team members with problem resolutions.
Highly organized with ability to prioritize duties during periods of high volume and meet deadlines in a fast-paced environment.
Strong time management skills (meeting SLAs).
Discretion to deal with personal and confidential information with sensitivity and tact.
Adaptable to changing business practices.
Understanding of a Shared Service function and Customer Service principles.
Proficient digital literacy (Outlook, Excel, Word, PowerPoint, One Note, JDE Edwards, Case Management system).
Strong results-oriented work ethic with a focused attention to detail and follow through to resolution.

Responsibilities

Acts as a first line of HR support for unionized & non-unionized workforce in resolution of a wide variety of employee issues. Actively triaging, resolving, and/or escalating each item; remains online and available to answer employee inquiries and phone calls using call center technology Oracle Helpdesk according to the team’s collectively-created support schedule
Support and complete various on HR programs & processes including onboarding, leave of absences, resignations, retirements, medical absence, benefits, learning & development and recognition
Perform transactional and data/records management activities in our HR systems (E1/Oracle HCM). Partners with payroll to ensure accurate processing of transactions
Initiate and complete onboarding process by taking appropriate steps in HRIS and generating required documents. Manage, track and assess onboarding process (communications, notifications, employment agreement)
Accountable for the maintenance of employee files. Generates standardized letters to support employee life cycle transactions (Employment Agreements, Promotions, Title Changes, etc.)
Participates in small to medium process improvement initiatives that require a basic working knowledge of project management
Act as the primary owner of HR data, ensuring accuracy, completeness, and consistency across systems. Maintaining and monitoring data quality, conducting regular audits and validations.
Design, generate, and maintain regular and ad hoc HR reports (headcount, attrition, hiring, etc.). Provide basic analytics and insights to support HR decision-making.
Identify opportunities for process automation and digitization to drive continuous improvement initiatives within HR operations.

Benefits

annual bonus
pension plan matching
competitive salary
extended health care (i.e. paramedical services for massage therapy, speech therapy, mental health coverage, physiotherapy, and more)
dental care
vision care
life insurance
medical leave coverage
parental leave coverage
$500 personal spending account
Employee Family Assistance Program (EFAP)
Access to Pemberton campus gym
Parking is included
complimentary shuttle bus Monday through Friday