Support Specialist II

CLEAResult • Hamilton, SK

2d • CA$17 - CA$28 • Hybrid

About The Position

Support CLEAResult’s Energy Assistance Program in Saskatchewan by delivering high-quality customer service and administrative support to income-qualified customers. You will help participants, including seniors, low-income households, newcomers, and Indigenous communities, access energy efficiency programs, while ensuring a professional, empathetic, and accurate customer experience. This is a hybrid role based in Regina, requiring an in office presence as needed.

Requirements

• 1–4 years of customer service experience (call centre experience preferred).
• Strong verbal and written communication skills, with the ability to clearly explain information to diverse audiences.
• Experience handling high-volume phone-based customer interactions.
• Strong attention to detail and accuracy in documentation.
• Ability to learn new systems quickly.
• Strong multitasking skills across calls, emails, and administrative work.
• Empathy and experience working with or supporting vulnerable populations.
• Reliability, adaptability, and ability to work independently.
• Applicants must be authorized to work in the country where the position is located without the need for employer sponsorship or support.
• Successful hires must pass pre-employment checks.

Nice To Haves

• Experience with energy efficiency or utility programs is an asset.
• Familiarity with CRM or reporting tools is an asset.

Responsibilities

• Handle inbound and outbound calls, emails, and customer follow-ups.
• Schedule appointments and coordinate with contractors and internal teams.
• Review applications, verify customer eligibility, and ensure data accuracy.
• Maintain and update records in internal systems.
• Support reporting and documentation requirements.
• Assist customers with empathy, professionalism, and clear communication.
• Manage multiple priorities in a fast-paced, customer-focused environment.

Benefits

• Medical, Dental, and Vision Insurance with company premium assistance
• Life, AD&D, and long-term disability coverage paid for by the company
• RRSP company match
• Paid vacation, sick and personal time
• Paid company holidays
• Paid Volunteer Time
• Employee Referral Bonus Program
• Employee Recognition Program
• Employee Assistance Program
• Access to training opportunities to advance further in your career

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed