IT Support Specialist II

M.C. Dean, Inc • Caroline County , MD

16h • Onsite

About The Position

About Modular Mission Critical
M.C. Dean’s Modular Mission Critical™ is the manufacturing campus for M.C. Dean’s complex, modular product line for datacenters and critical infrastructure. Located just north of Richmond, VA, this site is growing fast serving customers worldwide. Important openings include assemblers for our production lines and engineers and designers for products and continuous improvement. Join M.C. Dean’s more than 9,000 employees around the world making an impact through innovations in power and technology.

Why Join Us?
Our people are passionate about innovation that improves lives and drives impactful change. Guided by our core values—agility, expertise, and trust—we foster a collaborative and forward-thinking work environment for employees to build long-term careers.

Requirements

• High school diploma with 3+ years of relevant experience.
• A+ certification.
• AZ-900 fundamentals certification.
• Demonstrated experience performing the duties described above.
• Technical knowledge and related skills in Windows 10, Windows 11, and optionally, MacOS concepts, organization, and core administration and troubleshooting tools.
• Microsoft Active Directory (AD), Azure AD / Entra ID concepts, administration, and troubleshooting tools.
• Endpoint provisioning using Microsoft Intune, Autopilot, and comparable tools.
• Familiarity of remote support tools.
• MS Office 365 desktop application and collaboration tools (MS SharePoint, MS OneDrive, MS Teams) fundamental concepts, account provisioning, privileges, and troubleshooting tools.
• TCP/IP networking concepts (IP addressing, routing), core protocols and services (e.g., DHCP, DNS) and troubleshooting tools.
• Attention to detail and strong analytical and advanced problem-solving skills relying on a combination of fundamental knowledge and independent analysis.
• Strong organizational, team collaboration, and mentoring skills to provide timely and efficient response to service requests while providing technical leadership to the support team.
• Exceptional oral and written collaboration skills utilizing a variety of tools including ticketing systems, email, MS Teams, conferencing, etc. in a multi-discipline and geographically distributed environment.
• Ability to handle challenging situations in a professional, cordial, and collaborative manner.
• Commitment to continuous learning and professional development.

Nice To Haves

• Optionally, MacOS concepts, organization, and core administration and troubleshooting tools.

Responsibilities

• PC and mobile device provisioning, including installation of the standard OS image, BIOS updates, drivers, and common application software using a combination of the MS Autopilot and manual procedures; verifying and updating network, user profile, and software configuration.
• Provisioning user accounts, group membership, access to core collaboration tools (MS Outlook email, MS Teams, MS SharePoint, OneDrive, and related), privileges and software licenses using established procedures via Microsoft Entra ID and vendor-specific tools.
• Troubleshooting (both on site and remotely via BeyondTrust/email/phone/MS teams) basic hardware, software compatibility issues, and network connectivity issues, and Microsoft 365 and related application issues; escalating complex problems to senior staff, coordinating OEM repairs.
• Network-attached multi-function printer configuration, including networking, security, and logging attributes; troubleshooting connectivity and printing issues.
• Reviewing and updating support requests (tickets) in the ITSM ticketing tool (Jira), providing regular updates, initiating escalations and logging resolutions.
• New hire set up ensuring a professional desk set up for new employees. Including, but not limited to dual monitor set up, docking station, cable management, etc.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED