Support Specialist II, IT

Enable Injections Inc. • Sharonville, OH

1d • Onsite

About The Position

This role is responsible for the successful support, maintenance, and documentation of Enable Injections' computerized technologies, including WAN, LAN, VPN, Wireless, data storage and backup, servers, personal computers, telephone, and audio-visual systems. The specialist will provide customer service-focused user support and training on these technologies, proactively identify and present new technologies or solutions to improve efficiencies or profitability, and ensure maximum uptime and security of data and systems. The work is performed with moderate supervision and allows for some independent judgment. Other tasks may be assigned by the IT management team.

Requirements

• 2-3 years of technology experience
• Intermediate experience with Apple products and operating systems
• 1-2 years of experience supporting various releases of Windows and Windows Servers operating systems
• Experience with client-based and network-based security solutions including next-gen endpoint protection, IDS/IPS, SIEM
• Intermediate experience troubleshooting Office 365 applications
• Experience troubleshooting networking issues pertaining to routers, firewalls, LAN/WAN technologies, wireless, VPN
• Intermediate experience troubleshooting issues with telephony systems, VOIP and online solutions (Microsoft Teams, WebEx, Zoom, etc.)
• Understanding of Hyper-V or other hypervisor technologies/virtual PC solutions
• Excellent customer service skills
• Ability to present to diverse group of internal and external users
• Ability to adapt to change and handle unexpected situations with close guidance
• Accepts direction on how to adapt approach to changing situations
• Ability to follow defined procedures
• Ability to stay focused on tasks, organize, compare, interpret basic data, and assess problems with guidance
• Work to acquire and develop new skills
• Ability to collaborate and maintain cooperative work relationships with others
• Engages colleagues with the Enable Values in mind
• Ability to maintain a positive attitude and show empathy for others
• Good time management skills

Nice To Haves

• Industry certifications (CompTIA A+, CompTIA Network+)

Responsibilities

• Successful support, maintenance, and documentation of the Enable Injections computerized technologies including WAN, LAN, VPN, Wireless, data storage and backup, servers, personal computers, telephone, and audio-visual systems
• Provide customer service focused user support and training with above technologies
• Proactively pursue and present new technologies or solutions to improve efficiencies or profitability
• Ensure maximum up time of computerized technologies and security of Enable and Client data and systems
• Document procedures and tasks
• Work will be completed with moderate supervision and some latitude for independent judgment is expected
• Other tasks deemed necessary by the IT management team

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed