IT Support Specialist II

OFD Foods, LLC • Albany, OR

2d • Onsite

About The Position

This position is customer‑focused technology professional responsible for providing technical assistance, maintaining, and troubleshooting computer systems, hardware, and software to ensure smooth operations for employees and the organization. environment.

Requirements

• Generally, a minimum of two (2) years of experience within IT support.
• Generally, an associates degree in a computer technology related field or an IT Technician Certification (e.g. CompTIA A+, Microsoft Certified IT Professional).
• Strong knowledge of computer systems and IT components, including hardware, software, operating systems, and peripherals.
• Experience supporting LAN/WAN networks and basic network connectivity issues.
• Strong troubleshooting skills with the ability to quickly identify and resolve technical issues.
• Strong understanding of internet security and data privacy principles, including secure access and data protection practices.
• Strong customer support and ability to communicate effectively with technical and non-technical users, providing clear, patient, and professional support.
• Excellent organizational and time-management skills, with the ability to prioritize and manage multiple tasks efficiently.
• Ability to identify improvement opportunities and communicate feedback that supports continuous improvement across systems, training, and end‑user experience.

Responsibilities

• Provide customer‑focused technical support by understanding user needs, communicating clearly, and delivering timely, effective solutions via phone, email, ticketing system, or in-person.
• Document all customer interactions, service activities, and resolutions, maintaining accurate and up-to-date records in ticketing system.
• Assist with installing and configuring computer systems, software, and peripherals ensuring proper functionality and compatibility with organization standards.
• Identify, troubleshoot, and resolve hardware and software technical issues.
• Identify, test, evaluate, and provide feedback on new technology and equipment.
• Contribute to department efficiencies and digital initiatives by optimizing processes and workflows and supporting system rollouts, application updates, documentation, and user adoption.
• Participate in cross‑functional projects to support technology initiatives, system enhancements, and business process improvements across departments.
• Prepare, update, and present training materials and user documentation to educate employees on applications, systems, and technology best practices.
• Regular and reliable attendance on a full-time basis.
• Be responsible for exhibiting professional behavior with both internal and external business associates that reflect positively on the company and is consistent with the company’s policies and practices.
• Embody OFD’s cultural values and aligns daily actions with department and company culture.

Benefits

• Customize your healthcare coverage: including medical, dental, and vision options to fit your needs.
• Boost your savings: Choose an FSA or HSA for extra flexibility.
• Plan for your future: enroll into our 401(k) with employer match and immediate vesting.
• Peace of mind: Life and disability insurance to keep you and your loved ones protected.
• Furry friends: Pet insurance for your four-legged family members.
• Recharge & Refresh: Enjoy paid company holidays, PTO and sick time
• Give back: join us in making a difference with community support opportunities.
• Score savings: Unlock exclusive employee discounts and special savings on Mountain House product.
• Spread the word: Earn bonuses for referring awesome new team members.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree