IT Support Specialist II

Core4ce • San Antonio, TX

4h • $55,000 - $62,000 • Onsite

About The Position

Core4ce is hiring an IT Support Specialist to join the team in San Antonio, Texas. This position is designed to be flexible, with responsibilities evolving to meet business needs and enable individual growth.

Requirements

• Current Security+ certificate
• Ability to pass Tier III Suitability security investigation
• Knowledgeable with Microsoft Windows, basic networking concepts, PC hardware, and COTS software
• Must be able to lift 50 lbs
• 2 years of professional experience in information technology or a directly related field
• Proven experience providing IT support to users via phone, email, and/or in person
• Proven experience supporting enterprise hardware, software, and peripherals, specifically Microsoft Office products

Nice To Haves

• Bachelor’s degree from an accredited university
• Additional IT certifications such as A+, Network+, ITIL, etc

Responsibilities

• Monitor and answer service desk calls and emails to assist customers requiring technical support
• Handle calls, emails, and tickets assigned prior to escalating to other teams or leadership
• Add detailed work notes to all assigned tickets until resolved or escalated to another team
• Provide status updates when requested
• Move, setup, and/or install IT hardware for customers
• Troubleshoot and repair/resolve various issues/requests for peripheral devices
• Install, troubleshoot, and resolve software issues/requests
• Provide desk-side end user support when necessary
• Update and document inventory changes when necessary

Benefits

• 401(k) with 100% company match on the first 6% deferred, with immediate vesting
• Comprehensive medical, dental, and vision coverage—employee portion paid 100% by Core4ce
• Unlimited access to training and certifications, with no pre-set cap on eligible professional development
• Tuition assistance for job-related degrees and courses
• Paid parental leave, PTO that grows with tenure, and generous holiday schedules

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level