HR Specialist

Unum•Portland, ME

8d•$45,600 - $86,200

About The Position

The HR Specialist is a Tier 2 support role within HR Service Delivery, providing case management for complex employee and manager inquiries across the hire-to-retire life cycle. The role uses consultation, critical thinking, and problem-solving to support consistent case resolution and performs complex administrative activities requiring sound judgment and mastery of employee life-cycle fundamentals. It collaborates across functions to improve the employee experience and operational efficiency. The role also supports recruiting selection activities for multi-incumbent customer-facing roles, provides guidance to employees and managers on HR resources and self-service tools, and helps maintain accurate, confidential HR records and processes. It may support pay-related adjustments, procedure documentation, systems testing, and training for Tier 1 case management colleagues.

Requirements

3–5+ years of experience in HR or equivalent relevant experience.
Knowledge of HR terminology, technology, research, practices, operating environments, issues, trends, applicable laws and regulations, and relevant software.
Strong consulting skills, including the ability to influence others, develop and maintain working relationships, and deliver results or expertise professionally.
Experience managing complex HR processes and developing problem-solving and scalable solutions.
Strong problem-solving skills and the ability to develop innovative solutions.
Excellent verbal and written communication skills, including the ability to listen and respond to customer queries.
Knowledge of and ability to adhere to and update HR policies, procedures, and practices.
Commitment to continuous process improvement and delivery against agreed objectives and service levels.
Experience multitasking in a fast-paced environment and completing detailed work with speed and accuracy.
Experience handling a blend of employee life-cycle events, such as benefits, payroll, and leaves of absence.
Ability to manage pressure, demands from multiple customers, and competing priorities.
Ability to handle HR information confidentially and professionally.
Strong computer skills, including Microsoft Office applications, and ability to develop proficiency in Workday and ServiceNow.

Nice To Haves

Undergraduate degree preferred.
At least 1 year of successful selection experience preferred.
Prior experience in an HR help desk is a plus.

Responsibilities

Independently triage and resolve complex cases, provide status updates, and ensure accurate, timely resolution and documentation; escalate inquiries to HR Tier 3 when applicable.
Apply knowledge of HR resources, business processes, procedures, and business rules to resolve inquiries; collaborate with others for alignment and knowledge sharing.
Interpret policies, processes, programs, and regulations using sound judgment and effective decision-making.
Conduct on-demand interview reviews, assessment evaluations, application and paper screenings, and duplicate checks to support selection of high-quality candidates for multi-incumbent customer-facing roles.
Meet recruiting selection goals that support business results.
Provide a positive, professional, customer-oriented experience with follow-through, attention to detail, and resourcefulness.
Analyze case-management data, identify trends and escalated risks or concerns, and develop recommendations to increase adoption of self-service channels.
Identify opportunities to revise or improve end-user content, policies, programs, or procedures within the assigned employee life cycle.
Where applicable, review and reconcile pay-impacting output and work with stakeholders and vendors to process pay-related adjustments accurately and promptly.
Assist with documenting internal operating procedures as needed.
Demonstrate change agility and participate in appropriate systems testing.
Serve as a training resource for the Tier 1 case-management team.
Maintain confidentiality and data integrity, ensuring HR data is valid, accurate, and entered promptly into applicable systems.
Educate employees and managers about available HR resources and encourage appropriate use of self-service tools and platforms.
Perform other related duties as assigned.