HR Specialist

Unum Group • Portland, ME

6d

About The Position

The HR Specialist is a Tier 2 support role within HR Service Delivery, providing case management for complex employee and manager inquiries across the hire-to-retire life cycle. The role applies consultation, critical thinking, problem-solving, and sound judgment to resolve cases consistently and accurately, including administrative activities that require mastery of employee life-cycle fundamentals.

The HR Specialist collaborates across functions to improve the employee experience and operational efficiency. The role may also conduct candidate screening and selection activities, review pay-related outputs and adjustments, analyze case-management data, improve HR content and processes, support systems testing, and serve as a training resource for the Tier 1 case-management team. The position is responsible for confidentiality, data integrity, accurate documentation, and educating employees and managers about HR resources and self-service options.

Requirements

• 3–5+ years of experience in HR or equivalent relevant experience.
• Knowledge of HR terminology, technology, research, and practices, including HR operating environments, issues, trends, applicable laws and regulations, and relevant software.
• Strong consulting skills, including the ability to influence others, build working relationships, and deliver results or expertise professionally.
• Experience managing complex HR processes, problem-solving, and developing scalable solutions.
• Strong problem-solving skills and ability to find innovative solutions.
• Excellent verbal and written communication skills and the ability to listen and respond to customer queries.
• Knowledge of and ability to follow and update HR policies, procedures, and practices.
• Commitment to continuous process improvement and delivery against agreed objectives and service levels.
• Ability to multitask in a fast-paced, detailed work environment while completing tasks quickly and accurately.
• Experience handling a range of employee life-cycle events, such as benefits, payroll, and leaves of absence.
• Ability to handle pressure, demands from multiple customers, and competing priorities.
• Ability to handle HR information confidentially and professionally.
• Strong computer skills, including Microsoft Office applications.
• Ability to develop proficiency in Workday and ServiceNow.

Nice To Haves

• Undergraduate degree preferred.
• 1+ years of successful selection experience preferred.
• Prior experience in an HR help desk is a plus.

Responsibilities

• Independently triage and resolve complex cases, provide status updates, and ensure timely, accurate resolution and documentation.
• Escalate inquiries to HR Tier 3 (COE) where required by applicable process documents.
• Apply knowledge of HR resources, business processes, standard operating procedures, and relevant business rules to resolve inquiries.
• Collaborate with others to support alignment and knowledge sharing.
• Interpret policies, processes, programs, and regulations using sound judgment and effective decision-making.
• Conduct on-demand interview reviews, assessment evaluations, application and paper screenings, and duplicate checks for multi-incumbent customer-facing roles.
• Meet recruiting selection goals that support business results.
• Provide a positive and professional customer experience through follow-through, attention to detail, and resourcefulness.
• Analyze case-management data, identify trends and escalated risks or concerns, and recommend ways to increase adoption of self-service channels.
• Identify opportunities to revise or improve end-user content, policies, programs, or procedures within the assigned employee life cycle.
• Where applicable, review and reconcile pay-impacting output for accuracy and work with stakeholders and vendors to process pay-related adjustments accurately and on time.
• Assist with documenting internal operating procedures as needed.
• Adapt to change and participate in appropriate systems testing.
• Serve as a training resource for the Tier 1 case-management team.
• Maintain confidentiality and data integrity, ensuring HR information is valid, accurate, and entered into applicable systems on time.
• Educate employees and managers about available HR resources and encourage appropriate use of self-service tools and platforms.
• Perform other related duties as assigned.

Benefits

• Health, vision, and dental benefits
• Short- and long-term disability insurance
• Performance-based incentive plans
• Paid time off, including paid time to volunteer
• 401(k) retirement plan with an employer match up to 5% and an additional 4.5% contribution whether or not the employee contributes
• Mental health support
• Career advancement opportunities
• Student loan repayment options
• Tuition reimbursement
• Flexible work environments

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed