HR Solutions Specialist

Wolfspeed • Durham, NC

5d • Hybrid

About The Position

Wolfspeed is seeking an HR Solutions Specialist for its Human Resources team at the Durham, North Carolina site. The specialist serves as a first point of contact for accessHR customers, including employees, managers, Centers of Excellence, and HR Business Partners, providing excellent customer service and accurate information on HR policies, practices, and processes. This is a hybrid role requiring 2–3 days per week onsite. The position is not eligible for visa sponsorship, and relocation assistance is unavailable.

The specialist supports customers through telephone, email, other technology, and in-person interactions as needed. They document interactions in the case management tool, escalate complex inquiries, support service levels and quality goals, and may take part in training, special projects, process improvement, and other accessHR tasks. Additional duties or assignments may be designated by management.

Requirements

• Demonstrated exceptional people skills, including conflict resolution, coaching, and negotiation abilities.
• Exceptional listening skills and experience building personal skills and knowledge.
• Ability to collaborate with diverse thinking styles and approaches, appreciating and supporting diversity of thought, experiences, and backgrounds.
• Ability to occasionally shift work schedules to accommodate meetings, training, or other night-shift events.
• Solid verbal and written communication and customer service skills, with the ability to communicate clearly and concisely.
• Solid teamwork skills and ability to work in a fast-paced environment.
• Good skills in Microsoft Outlook, Excel, and Word.
• Currently live within commuting distance of the Durham, North Carolina headquarters, as the role requires onsite work 2–3 days per week.

Nice To Haves

• A four-year degree in Human Resources, Business, Psychology, Sociology, or a related field is strongly preferred.
• Experience in an HR shared service center environment.
• Experience with Workday or ServiceNow.
• Experience working with the public in a retail or hospitality setting.

Responsibilities

• Support customer interactions by telephone, email, other technology, and in person onsite as needed.
• Accurately document customer interactions in the case management tool and timely escalate complex inquiries for resolution or as directed by management.
• Provide accurate information, documentation, and clear communication about HR policies, practices, and processes, including benefits, hiring processes, payroll, HCM solutions, and employee-relations intake.
• Work with peers and management to support established service levels and quality goals.
• Conduct special projects, which may include training less experienced accessHR associates.
• Support other accessHR responsibilities and tasks as needed.
• Solicit input from Business Units and other functions about improving HR processes, and identify ways to improve company policies and procedures and the employee experience.
• Participate in teams and projects as requested.
• Perform additional duties or assignments designated by management.

Benefits

• Childcare assistance
• Paid parental leave
• Continuing education assistance
• Employee Resource Groups and opportunities for local community outreach

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed