HR Solutions Specialist

Wolfspeed • Durham, NC

4d • Hybrid

About The Position

Wolfspeed is seeking an HR Solutions Specialist for its Human Resources team at the Durham, North Carolina site. The role provides first-point-of-contact support and customer service to accessHR customers, including employees, managers, Centers of Excellence (COEs), and HR Business Partners. It is hybrid and requires working onsite two to three days per week. Applicants must live within commuting distance of the Durham headquarters; relocation assistance is unavailable. The position is not eligible for visa sponsorship.

The specialist supports customers through phone, email, other technology, and in-person interactions as needed. They document customer interactions in the case management tool, resolve or timely escalate inquiries, and provide accurate information about HR policies, practices, and processes, including benefits, hiring, payroll, HCM solutions, and employee-relations intake. The role also supports service-level and quality goals, process improvements, team and project work, and may include training less experienced associates or other duties assigned by management.

Requirements

• Demonstrated exceptional people skills, including conflict resolution, coaching, and negotiation abilities.
• Exceptional listening skills and experience building personal skills and knowledge.
• Ability to collaborate with diverse thinking styles and approaches and support diversity of thought, experiences, and backgrounds.
• Ability to occasionally shift the work schedule to accommodate meetings, trainings, or other night-shift events.
• Solid verbal and written communication and customer-service skills, with the ability to communicate clearly and concisely.
• Solid teamwork skills and ability to handle a fast-paced environment.
• Good skills in Microsoft Outlook, Excel, and Word.
• Currently live within commuting distance of the Durham, North Carolina headquarters, as the role requires onsite work two to three days per week.

Nice To Haves

• A four-year degree in HR, Business, Psychology, Sociology, or a related field is strongly preferred.
• Experience in an HR shared-service-center environment.
• Experience with Workday or ServiceNow.
• Experience working with the public in a retail or hospitality setting.

Responsibilities

• Support accessHR customer interactions by telephone, email, other technology, and in person onsite as needed.
• Accurately document customer interactions in the case management tool and timely escalate complex inquiries or inquiries as instructed by management.
• Respond accurately and clearly to inquiries about HR policies, practices, and processes, including benefits, hiring processes, payroll, HCM solutions, and employee-relations intake.
• Work with peers and management to support established service levels and quality goals.
• Conduct special projects, which may include training less experienced accessHR associates.
• Support other accessHR responsibilities and tasks as needed.
• Solicit input from Business Units and other functions about improving HR processes and identify ways to improve company policies and procedures and the employee experience.
• Participate in teams and projects as requested.
• Perform additional duties or assignments designated by management.

Benefits

• Childcare assistance
• Paid parental leave
• Continuing education assistance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed