HR Solutions Specialist

ADP • Augusta, GA

9h

About The Position

ADP is hiring an HR Solutions Specialist to serve as the primary point of contact for Comprehensive Human Resources clients using ADP's WorkForce Now (WFN) HR technology solution. The specialist handles service request tickets and helps ensure client satisfaction by providing troubleshooting support and a seamless client experience. The role partners with the assigned Resource Manager, Payroll and Benefits Solution Specialists, and third-party vendors as applicable.

This is a metrics-driven call center role in a structured environment. The specialist builds rapport and trust with clients, communicates clearly by phone and in writing, and addresses a varied range of questions and service needs. ADP provides training to support success in the role.

The position involves proactively communicating with clients to identify issues and offer solutions related to the internal operation and administration of human resources and labor policies, practices, and procedures within the scope of ADP's offering. The specialist uses knowledge of ADP products and services to resolve questions, explain product value, and relay client input to leaders as recommendations for best practices and training solutions.

Requirements

• At least 2 years of client and/or service experience.
• Clear communication skills by phone and in writing.
• Ability to build rapport and trust with clients and communicate professionally.
• Ability to work in a metrics-driven call center environment and structured day.
• Adaptability, empathy, self-motivation, and organization skills.
• Ability to prioritize, multitask, manage multiple inquiries, and provide prompt follow-up.

Nice To Haves

• Fundamental Payroll Certification (FPC) or Certified Payroll Professional (CPP).
• HR certification such as SHRM, PHR, GBA, CEBS, or CHRS (ACA).
• College degree.

Responsibilities

• Serve as the primary point of contact for Comprehensive Human Resources clients and work on service request tickets for ADP's WorkForce Now HR technology solution.
• Provide troubleshooting support and coordinate with the assigned Resource Manager, Payroll and Benefits Solution Specialists, and third-party vendors as applicable.
• Take initiative to find answers, solutions, and positive outcomes for clients and ADP.
• Proactively initiate regular outbound communication to identify problems and offer solutions related to HR and labor policies, practices, procedures, and administration within the scope of ADP's offering.
• Use ADP product and service knowledge to resolve issues and answer client questions, helping clients understand the value of ADP products.
• Turn client input into recommendations for leaders on best practices and solutions training.
• Set priorities, organize the workday, multitask, adapt to changing direction, and provide prompt follow-up.
• Balance multiple inquiries and stay up to date on ADP and external policy changes.

Benefits

• Ongoing training, development, and mentorship opportunities.
• Best-in-class benefits starting on Day 1.
• Company-paid time off for volunteering.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed