HR Solutions Specialist I

ADP • Tempe, AZ

10h

About The Position

ADP is hiring a Human Resources Solution Specialist to serve as the primary point of contact for Comprehensive Human Resources clients and handle service request tickets for ADP's Workforce Now (WFN) Human Resources Technology solution. The role is focused on providing troubleshooting support, resolving client questions, and delivering a seamless client experience while maintaining client satisfaction.

The specialist partners with the assigned Resource Manager, Payroll and Benefits Solution Specialists, and third-party vendors as applicable. The work takes place in a structured, metrics-driven call center environment, with varied client inquiries and a need for clear, professional communication by phone and in writing. ADP provides training for the role.

Requirements

• At least 2 years of client and/or service experience.
• Military experience may be accepted as an alternative experience path.
• Clear and understandable communication skills by phone and in writing.
• Adaptability, empathy, self-motivation, and organization skills.
• Ability to work in a structured, metrics-driven call center environment and manage multiple inquiries.

Nice To Haves

• Payroll certification, including Fundamental Payroll Certification (FPC) or Certified Payroll Professional (CPP).
• HR certifications, including SHRM, PHR, GBA, CEBS, and/or CHRS (ACA).

Responsibilities

• Serve as the primary point of contact for Comprehensive Human Resources clients and work on service request tickets for ADP's Workforce Now (WFN) Human Resources Technology solution.
• Provide troubleshooting support and collaborate with the assigned Resource Manager, Payroll and Benefits Solution Specialists, and third-party vendors as applicable.
• Take initiative to seek answers and solutions that achieve positive outcomes for clients and ADP.
• Proactively initiate regular outbound communication to identify problems and offer solutions to improve clients' internal HR and labor policy, practice, and procedure administration within the scope of ADP's offering.
• Use knowledge of ADP products and services to resolve client issues and questions and help clients understand product value.
• Turn client input into recommendations for leaders on best practices and solutions training.
• Set priorities, organize work, multitask, adapt to changing priorities, and provide prompt follow-up while managing multiple inquiries.
• Stay up to date on ADP and external policy changes.

Benefits

• Best-in-class benefits starting on Day 1.
• Ongoing training, development, and mentorship opportunities.
• Company-paid time off for volunteering.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed