HR Specialist I

Swagelok Company•Solon, OH

6d•Hybrid

About The Position

The HR Specialist I serves as a primary front-line resource for associates, delivering responsive HR support through walk-up, phone, chat, and email channels. The role performs routine HR system transactions, monitors workflows in systems such as SuccessFactors, Kronos, and Microsoft Dynamics, and ensures accurate and timely processing of HR actions. It resolves Level 1 cases, provides technical assistance, and applies foundational HR policy knowledge to associate inquiries. The role also supports HR programs and cyclical processes, maintains reports and records, and helps provide a consistent, high-quality associate experience. The position provides guidance to associates and leaders on HR processes, policies, and tools; supports system access and navigation; protects confidential employee information; and contributes to continuous improvement. It also supports HR and Operations administration, enterprise programs, annual cyclical processes, HR documentation and knowledge resources, unemployment claims, timecard preparation, and data reporting.

Requirements

One or more years of professional work experience.
Bachelor’s degree, or at least five years of relevant experience in lieu of a degree.
Proficient in Microsoft Office Suite, including Excel, Word, PowerPoint, and Outlook.
Strong attention to detail.
Ability to multitask and work effectively in a fast-paced environment.
Ability to work in a high-volume customer service atmosphere.
Ability to handle sensitive and confidential information.
Excellent communication and interpersonal skills.
Excellent problem-solving skills, including the ability to independently resolve issues or escalate them.
Ability to operate standard office equipment such as a computer, telephone, copier, and printer.
Ability to communicate effectively in small and large groups and settings.
Ability to travel between multiple locations in Ohio and Pennsylvania as needed.
Ability to perform essential job functions safely and successfully in accordance with applicable standards, including productivity requirements.
Ability to maintain regular, punctual attendance.

Nice To Haves

Basic knowledge of employment legislation.
One year of demonstrated customer service or call center experience.
One year of demonstrated HR systems experience.
Experience using HR systems and reporting.

Responsibilities

Serve as the first line of support for HR inquiries through walk-up, phone, and chat, providing prompt and accurate information and solutions.
Provide guidance to associates and leaders on HR processes, policies, and tools.
Ensure a People First associate experience while adhering to defined service level agreements.
Provide technical assistance with HR system access, troubleshooting, and navigation.
Maintain confidentiality, protect employee data, and follow internal protocols and relevant labor laws.
Handle sensitive associate issues with tact and in accordance with Swagelok values.
Provide administrative support to HR and Operations teams, including scheduling, filing, and ordering.
Maintain associate record files.
Compile data in response to subpoenas and record requests.
Collaborate with HR peers and business units to recommend solutions and implement continuous improvement initiatives.
Assist with updates to standard work, process documentation, training materials, and reference guides.
Assist with assigned components of enterprise HR programs and annual cyclical processes.
Execute standard HR transaction workflows and maintain data integrity in Swagelok HR systems.
Prepare and distribute HR data reports.
Manage Level 1 HR cases to conclusion within defined SLAs and escalate complex cases as necessary.
Process and route unemployment claims using CaseBuilder.
Assist with developing and updating HR knowledge base articles.
Support leaders in preparing timecards for payroll processing.
Assist with troubleshooting and continuous improvement initiatives within HR systems.
Perform other duties as assigned.