HR Shared Services Coordinator - Benefits

Tinker Federal Credit Union • Oklahoma City, OK

3d

About The Position

Tinker Federal Credit Union is seeking an HR Shared Services Coordinator to join its Human Resources team. The role provides first-level HR support to employees across the organization, including onboarding, offboarding, benefits administration, leave management, case management, and other HR shared services. The coordinator delivers services through phone, email, and case-management channels while maintaining confidentiality and exercising discretion, initiative, and quality orientation.

The position also provides broad administrative support to the HR department, manages information flow between various sources and HR leadership, prepares documents and reports, tracks departmental information, and maintains responsibility for assigned projects. The coordinator serves as HR records and file custodian, including scanning and indexing employee records. This is a non-exempt role with a starting rate of $27.35 per hour; individual placement is determined by experience, organizational needs, and internal salary equity. The schedule is Monday through Friday, approximately 8:00 a.m. to 5:00 p.m.

Requirements

• Associate degree, preferably in business or Human Resources, or 60 hours of college with a relatable major focus.
• Two years of experience in any combination of HR or business specialties, or branch operations administration.
• Applicable work experience and/or military experience may substitute for education at a rate of two years of experience for one year of education.
• Excellent customer service skills for internal members (employees).
• Ability to work independently while maintaining motivation and initiative.
• Excellent communication, proofreading, administrative, and organizational skills.
• Ability to listen to employees and discern their needs.
• Ability and willingness to adapt and work with ambiguity.
• Ability and willingness to manage challenging situations professionally and empathetically.
• Strong punctuality and a sense of urgency for critical and unique situations.

Nice To Haves

• Benefits administration experience is highly preferred.
• Previous related human resources and/or customer service experience.
• Additional education or relevant certifications may be eligible to satisfy minimum experience requirements.

Responsibilities

• Provide first-level employee support for onboarding, offboarding, benefits administration, case management, and other HR shared services.
• Maintain confidentiality and handle confidential correspondence with discretion, initiative, and attention to quality.
• Deliver HR services through multiple channels, including phone calls, email, and case management.
• Manage information flow between various sources and HR leadership.
• Support day-to-day HR processes, including onboarding, offboarding, benefits administration, leave management, and other shared service functions.
• Prepare documents and reports, track departmental information, and manage assigned projects within the HR department.
• Serve as the HR records and file custodian, scanning and indexing employee records into appropriate files.

Benefits

• Competitive pay
• Robust benefits package
• Smart casual dress code
• Opportunities for professional development and growth through training and continued education

What This Job Offers

• Job Type: Full-time
• Education Level: Associate degree